Manager Business Support

The Opportunity

This position is responsible to lead the QA Fund Operations team in the Global Wealth and Asset Management (GWAM) Canada Operations. Please note that this is not a traditional IT support, business analyst or project management role.

GWAM Canada Operations team is seeking a Manager, Business Support, who will be responsible to support the Fund Operations Admin team by implementing VPA system enhancements, and other business-related projects.

Responsibilities

• Leading an engaged team through coaching, recognition, recruitment, and development, while working on your own tasks and initiatives.

• Providing leadership by handling projects and initiatives through the agile working model, while ensuring they are delivered within the agreed upon timeline.

• Handle deliverables, development, and team capacity.

• Communicating effectively and regularly to a varied audience of direct reports, peers, and senior management on issues, changes, delays.

• Proactively interacting and communicating with collaborators and build strong relationships with partners.

• Establish and adhere to process related to risk & controls, data governance and system development life cycle (SDLC).

• Demonstrating your analytical and critical thinking skills to ask questions, understand our business drivers and needs, and bring order to a fast-paced environment where priorities change frequently.

• Using your own technical skills to work on projects or collaborate with the team to gain efficiencies.

• Communicating project status updates to management, colleagues and peers.

How will you create impact?

Reporting to the Director, Fund Operations, the successful candidate will be a highly motivated, influential, accountable, and a passionate leader who has a confirmed leadership track record in building engaged teams, strong peer relationships and facilitating the resolution to problems while supporting collaborators, systems, and processes in a fast-paced and changing environment.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• University degree in Finance, Accounting, Data Analytics or Computer Science with a minimum of (7-10) years of relevant experience.

• Enjoy supporting other teams/peers with problems and helping to bring groups together to address issues and facilitate resolution.

• Excellent relationship and collaborator management skills - build trust.

• Consider operational risks and ensure effective controls are in place for your team.

• Can clearly articulate business needs between technical and non-technical resources as well as present strategy and vision to senior management

• Resilient, adaptable to change and lead others through change.

• Quick leaner that picks up new ideas, concepts, technologies, and tools easily

• Dedicated to continuous improvement.

• Knowledge and application of Microsoft Office suite

• Effectively consider downstream and collaborator impacts and can coach your team to do the same.

• Shown ability to collaborate and negotiate with various team members with competing priorities.

• Comfortable driving solution progress forward - even when your team doesn’t have all the answers yet.

Assets

• Knowledge of the fund life cycle and fund operations

• Related experience with leading teams that are in a supportive role to help enable teams, peers, collaborators to deliver and run the business.

• Strong knowledge of financial services operations and/or systems

• Bilingualism, written and spoken.

• Knowledge of VPA and Trust Accounting.

Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French to support clients from various jurisdictions outside of Quebec.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture: We lead with our Values every day and bring them to life together.

• Boundless opportunity: We create opportunities to learn and grow at every stage of your career.

• Continuous innovation: We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity, and Inclusion: We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship: We build a business that benefits all collaborators and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.