Procurement Engagement and Change Lead

Job Description

As the Procurement Engagement and Change Lead, you will play a key role in establishing Procurement’s NPS program, driving effective communication strategies, managing change initiatives, and overseeing training programs across all procurement activities, including source-to-pay, supplier diversity, risk management, and more. The ideal candidate will be a dynamic leader with a strong background in change management and organizational development.

Key Accountabilities:

ProcureConnect Platform

• Manage the ProcureConnect platform to ensure it meets the needs of the procurement function and its stakeholders.

• Oversee the maintenance of the platform, ensuring it is user-friendly and efficient.

NPS Program

• Establish and manage Procurement's Net Promoter Score (NPS) program to measure and improve customer satisfaction and loyalty.

• Develop and implement strategies to gather, analyze, and act on NPS feedback.

• Collaborate with cross-functional teams to address customer feedback and drive continuous improvement.

Communication Strategy

• Develop and implement comprehensive communication strategies to support procurement initiatives and ensure alignment with organizational goals.

• Create and distribute clear, concise, and consistent communications to various stakeholders, including executives, suppliers, and internal teams.

• Manage communication channels and tools to enhance transparency and engagement across the procurement function.

Change Management

• Lead change management efforts for procurement projects, ensuring smooth transitions and minimal disruption to business operations.

• Design and execute change management plans, including stakeholder analysis, impact assessments, and resistance management.

• Collaborate with procurement leaders to identify and address change-related challenges and opportunities.

Training and Development

• Oversee the design, development, and delivery of training programs for procurement staff and stakeholders.

• Ensure training initiatives align with procurement best practices, compliance requirements, and organizational objectives.

• Monitor and evaluate the effectiveness of training programs, making improvements as needed.

Qualifications:

• Graduate of bachelor’s degree or above in Communications, Change Management or related field

• Minimum 7 years of related working experience with a proven track record of success

• Exceptional oral, written, and interpersonal communication skills with the ability to simplify complex technical concepts into business- and value-focused language. A key requirement is to communicate clearly and consistently keeping collaborators well-informed of progress and challenges

• Enthusiastic about people development, including team engagements, training and development

• Experienced in working with non-local team members from other global regions

• Must be willing to collaborate with teams in Asia in corresponding time zone

• Relevant accreditation (e.g: in Procurement, PMP, Prosci, Six Sigma) an asset

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.