Product Designer

Manulife is a leading international financial services provider driven by the mission to make decisions easier and lives better. We are working hard to not only change ourselves, but to reshape our industry.

We’re starting this work by transforming ourselves into a digital, customer-centric leader - evolving our customer interactions into innovative, immersive, and highly functional digital experiences delivering high value.

Our Member Experience Team in Group Benefits is looking for a Product Designer to support our Group Benefits business in Canada. As a Designer you'll get to be part of both the Group Benefits and Human Centered Design (HCD) Canada Team, where you'll work closely with a small, tight-knit group of Product Managers, Researchers, Strategists, Product Designers, Content Designers. We're big on collaboration, open communication and getting things done right. We're looking to build and grow alongside talented, ambitious people who are driven to create a positive impact on the lives of Canadians.

What you will do:

• Create prototypes used by business stakeholders to showcase our products and experiences within and outside of Manulife
• Work with business partners to gather requirements needed to stitch together rapid interactive prototypes (web + mobile) helping to communicate compelling narratives for internal stakeholders as well as clients
• Write, edit and test copy for our web and mobile experiences
• Present work to different levels of leadership and iterate to feedback quickly
• Support the HCD team in other initiatives within Group Benefits on an as needed basis (e.g. contributing to our Design System)

You’ll need to have:

Please note that you do not need to qualify for all requirements below to be considered. We encourage you to apply if you can meet most and are comfortable opening a dialog to be considered.

• Have recently graduated from a relevant design program
• High level of proficiency in Figma including creating interactive prototypes
• Experience designing and testing adaptive mobile and web experiences
• Experience writing and testing copy for web and/or mobile experiences
• Experience working with other designers and product managers
• Comfortable working directly with stakeholders and presenting work
• Comfortable turning around deliverables in tight deadlines

Who you are:

If you are someone who learns by doing, are excited by being surrounded by a talented team, are collaborative by nature, have created wireframes, low and hi-fi mock-ups, and are comfortable creating prototypes in Figma for mobile and web experiences we want to hear from you.

You are also…

• Curious; staying up to date with design best practices and emerging trends.
• Proactive; comfortable asking for help, clarification, guidance, and support well before it becomes an issue in meeting delivery timelines.
• Adaptive to change; you’re nimble and can shift focus when necessary.
• Collaborative; you come to work with empathy and curiosity. You treat everyone as equals.
• Open to feedback; you accept that receiving tough feedback is part of the design process and see it as an opportunity to learn and improve
• User-focused and analytical; you understand and appreciate the process of identifying users’ needs and can balance the pros and cons of different designs.
• Have a growth mindset; you take initiative to seek coaching, training and to strengthen interpersonal skills.

#LI - hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.