Reinsurance Operations Manager

The US Reinsurance Operations team manages approximately 570 Manulife reinsurance agreements, with over $300 billion in ceded risk and $800 million of annual premiums. We are currently seeking a highly motivated Manager for Reinsurance Operations to lead the administrative portion of our business.

Reporting to the Director, Reinsurance Operations, the incumbent will be responsible for overseeing a team of Reinsurance analysts domiciled in Canada and MBPS, ensuring that reinsurance is correctly and appropriately administered for new business, policy change, and claims for all US Individual Insurance products.

The prospect will have the opportunity to work with cross disciplinary teams within Manulife/ John Hancock. The US Reinsurance Administration team is part of the Global Reinsurance Shared Services Centre and could offer opportunities to work on cross-segment issues and initiatives.

Core Competencies

Strategic Thinking: Participate as part of the Group Reinsurance Management Team responsible for strategic planning and leadership; identify opportunities for the business to further its goals. Contribute to the strategic operational direction for the business, especially as it relates to Operations. Participate in key decisions on major projects and initiatives with business unit wide impact.

People Leadership: Effectively use strong communication skills to translate Segment business strategy into workable plans/projects for the administrative function. Lead, motivate, and develop your team. Set clear objectives for direct reports to attain business goals. Play influential role in leading an operational team in growth and in driving change, while working in a complex and changing environment. Lead and develop a customer centric culture by attracting and developing high performance employees and providing career growth opportunities in the area. Assume the role of expert, advisor, teacher, and mentor to direct reports and to the more junior members of the organization, in a variety of business situations.

Business Acumen: Advocate streamlining of reinsurance structures by identifying potential issues with structure as well as policy features which may result in onerous implementation or ongoing operations requirements. Provide business direction and planning to prioritize the development and maintenance of administration systems and other support technologies. Develop and implement programs and benchmarks to measure quality and productivity within Reinsurance Operation’s processes.

Personal Effectiveness: Demonstrate strong achievement orientation and look for continuous ways to improve, continually pushing for results, looking for new ways to increase operational effectiveness, value-added insights and motivate surrounding teams. Ability to lead in ambiguous high-pressured environments, providing guidance and showing resilience in the rapid pace of change. Strong and practical risk taker focused on continuous self -development.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• 2-5 years of experience leading or consulting for an operational team
• Understanding of core operational principles including productivity, service level agreements, quality ratios, and operational controls
• Proven track record of improving or enhancing operational performance
• Demonstrated ability and willingness to lead using a hands on approach, stepping in to directly support the team at times
• Strong technical skills with high proficiency in Microsoft Excel; experience with SQL and Power Automate would be considered an asset
• Strong knowledge of insurance principles, practices, and trends
• Exceptional communication and change management skills
• Strong analytical and problem solving capacity
• Demonstrated ability to manage multiple priorities in a demanding deadline driven environment

Helpful:

• Reinsurance technical knowledge would be an asset
• Knowledge and experience with TAI 2.3
• Experience working with AWD or other workflow management tools
• Sigma Six or other training targeting process improvement and workflow mapping

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.