Senior Business Analyst

Role Summary:

This is a position within the General Account (GA) Implementation team. The role works with various teams within the organization. The team works very closely with our colleagues in Asia to efficiently meet the needs of various business units across the organization. The position will provide the opportunity to work independenttly as well as with our colleagues on a variety of Initiatives. This role will provide you with exposure to various teams within Manulife along with all levels of management. The role will offer a flexible work environment and the opportunity to be part of a highly motivated team.

Position Responsibilities:

• Master a wide range of operations activities and have knowledge of processes, products and systems to provide subject matter expertise and support the resolution of complex inquiries from various operational teams, client contact centers, or clients.

• Work independently, with management, or with other team members on business initiatives.

• Perform complex data analytics and evaluate controls for business objectives and decisions

• Represent the department in major division or corporate initiatives regarding system enhancements; compliance, regulatory or operational changes; system conversions

• Analyzing potential future initiatives to ensure business unit needs are appropriately addressed and assess the impact on the business unit activities

• Assist with development of user test plans and testing to validate system enhancements or conversions

• Develop/review new procedure documentation, job aides and other learning material in support of new/existing processes, products or system enhancements to ensure accuracy and completeness

• Liaise and collaborate between operations teams and application services teams to investigate effective solutions to business or system issues.

• Compile data and incorporate use of qualitative and quantitative analysis to enhance productivity and business gain.

• Report system issues in a timely manner. Assist in the prioritization of system work items.

• Identify areas for improvement and increased efficiency

• Serve as SME for escalations and consulting, train other team members and mentor more junior staff where applicable

Required Qualifications:

• 6+ years of experience in progressive business/technical roles supporting Operations or significant business initiatives

• College degree or equivalent business experience

• Demonstrated understanding of issues relevant to broad organization and business strategic goals

• Possesses and displays a global perspective on the business and impacts to each other business units.

• Propensity to understand and mitigate risk.

• Ability to make critical and timely business decisions

• Strong analytical skills including a thorough understanding of how to the system supports the business processes.

• Proven ability to comprehend technical systems and processes and possess the technical knowledge needed to work with various user levels

• Excellent written and verbal communication skills and the ability to interact professionally with a diverse group of subject matter experts.

• Familiarity with system analysis and design, testing, training, and process improvement methodologies

• Demonstrated skill in development and maintenance of department procedures

• Ability to handle multiple demands and competing priorities of multiple initiatives

• Strong communication skills, ability to articulate business cases clearly and effectively when presenting information

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.