Senior Manager, Operational Risk & Resilience Oversight

The Senior Manager - Operational Risk and Resilience Oversight (ORRO) will lead and support various risk programs to enhance Manulife’s operational risk and resilience capability. With a focus on Risk & Controls Program and the RCSA Methodology, the Senior Manager will support the initiative to revamp the Program and enhancing the methodology and approach to integrate key risks (IT, Tech, HR, Finance, etc.) into the business process assessment. The Senior Manager will also lead the reporting to show effectiveness of the program, escalate gaps and recommend actions.

The Senior Manager will work closely with segment risk teams and key business stakeholders (i.e. 1b) to provide guidance to better identify and manage current and emerging risks, and demonstrating

appropriate risk behaviours and culture.

Position Responsibilities:

• Support the revamp of the Risk and Controls Program and the RCSA Methodology. Create implementation plan and engagement model to get buy-in from key stakeholders and risk partners to integrate key risks into the business processes.

• Lead and own the templates, guidelines to support the business and segment risks in performing and reviewing the outputs.

• Design KPIs/KRIs to demonstrate the effectiveness of the program, providing linking to other risk management tools such as operational risk events, incidents, scenario testing results, etc.

• Where applicable, provide oversight and challenge over the execution of risk programs such as RCSA, Operational Risk Events, etc. as well as its reporting capabilities and process.

• Education and training should have a particular focus on integrating with their existing risk, resilience and compliance processes to help ensure sustainability and avoid duplication of effort.

• Share key information, including risk exposures, resilience posture and maturity, loss data and risk

• management/control best practices to various business, operations and technology contacts to facilitate sharing of learnings.

Required Qualifications:

• Business and technology risk and resilience experience within a large Financial Institution

• Minimum 6-8 years of experience in operational risk management, technology, operations or compliance background

• University undergraduate degree with a relevant advanced professional designation preferred

• (e.g., MBA, Finance, Risk, Actuarial, Technology)

• Solid experience in designing, implementing, and validating the effectiveness risk programs across different layers.

• Strong written and oral communication skills, including ability to translate complex technical issues into fundamental concepts.

• Excellent analytical and problem-solving skills with ability to think strategically · Excellent problem-solving skills, ability to see the big pictures with high attention to critical details.

• Self-starter with the ability to work with little guidance

• Good understanding of regulatory requirements and experienced in detailed analysis on interpretations.

• Very strong leadership, communication, and influencing skills are a must.

• Proven track record of being a collaborative and transformative leader.

• Strong project management skills and experience. Will manage multiple initiatives across many different teams. The ability to get meaningful participation and support from many different resources and other departments will be critical to success.

• Highly developed business acumen, with a pragmatic approach to solving problems and implementing solutions. Act as a consultant to the businesses and assist in designing approaches to the implementation of the ORRO Framework that work for each business

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.