Description
Position Type:
PermanentIf you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.
As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.
Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.
Overview:
If you enjoy frequent contact with customers, building solid business relationships and working in a fast-paced team environment, this opportunity is for you! As a member of the Account Associate team, you will work closely with Account Executives while also interacting with multiple Medavie Blue Cross operational teams to assist in the sale and retention of our clients. This position will be of interest to individuals who have experience managing business relationships and who are motivated to go above and beyond to provide the
highest level of customer service to clients, consultants and advisors (brokers).
Responsibilities:
Managing inquiries including complex service inquiries of an urgent nature, coordinating resolution of escalated service concerns, and communicating results to the customer/ advisor.
Maintaining strong relationships with clients, consultants and brokers while providing support and handling their day-to-day inquiries.
Providing support to Account Executives and recognizing issues or opportunities that require their attention.
Involvement in account management at all stages of small group cycle: quotes, enrolment, service and renewals.
Coordinating the installation/ enrolment process for new groups and revisions; working with advisors to gather enrolment requirements, coordinating delivery of cards, booklets and contract.
Leading presentations with Clients/ Advisors.
Preparing renewal documentation received from underwriting for delivery/ presentation, including rate spreadsheets, reports, covering letters, and revision quotes.
Providing Group Administrator training via telephone or face to face.
Assist with the group quotation process, including review/ follow-up of specifications, coordinating with underwriting throughout the rate calculation process, preparing proposal documents and/ or presentations, maintaining timeline commitments, and completing all tracking requirements.
Qualifications:
Minimum 2 years' experience with business-to-business sales or client services.
Understanding of group health, dental, life and disability benefits would be an asset.
Superior communication and presentation skills with a strong focus on customer service.
Strong organizational and time management skills with the ability to multi-task.
High level of personal accountability and responsibility in a fast paced environment.
Strong analytical skills.
Ability to self-direct work independently and work well in a team environment.
Strong knowledge of Microsoft Office Suite of products.
Experience in SalesForce is an asset.
Bilingualism (French/ English) considered an asset.
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We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.
If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca.
