Bilingual Training Specialist

Position Type:

If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

What you'll do

As a Training Specialist, you will evaluate the training needs for operational business, support the design of a new, engaging and blended learning experience, lead instructional design for both new and existing curriculums and develop a learning experience to meet the organization’s online learning standards.

The Training Specialist works in close collaboration with the Quality Control Analysts, Business Analysts Technical Writers and Operational Specialists to ensure Quality training (curriculum is updated with the most recent operating procedures, business processes and product details).

Key responsibilities

• Design training curriculum blueprints (high-level design) with a microlearning, online and instructor-led approach to learning with clear instructions for designers/developers.
• Create storyboards to help organize and visualize the training content and provide a flow of topics to the overall curriculum.
• Design and develop new and existing curriculums applying the microlearning and blended learning approach to learning.
• Review and modify existing curriculums to fit a virtual training approach to learning by integrating technology and modern methodologies in traditional courses to transform from a lecture-centric approach to a learner-centric experience.
• Design curriculums based upon appropriate learning instructional methods (eLearning, instructor-led, collaborative, blended) while applying instructional design theories, practices and methods.
• Develop strategies for integrating learning solutions with digital learning methodologies ensuring a smooth blended approach that supports a learner-centric experience.
• Design and develop e-learning using a combination of media, including text, graphics, animation, audio, video, and interactive content to maximize engagement.
• Manage the timelines, scope and quality of deliverables across multiple workstreams.

Qualifications

• Post-Secondary degree in educational technology and curriculum
• 3-5 years equivalent experience curriculum design and development
• Solid understanding of insurance industry and/or knowledge of Medavie business processes would be considered a strong asset.

Knowledge and skills:

• Able to organize, plan, prioritize, and monitor learning projects
• Able to write effective instructional texts and audio/video scripts
• Ability to communicate effectively in a professional and cordial manner through oral, written, and visual communications with others at all levels in the company.
• Experience using LMS (Learning Management System)
• Experience using E-Learning software such as Adobe Captivate is an asset.
• Self-starter
• Life- long learner: Claims and Administration systems, LMS, products, processes and the Learning industry’s best practices…
• Development proficiency with e-learning authoring software tools and assessments
• Design proficiency with story boarding and blueprinting
• Language: Bilingualism in both official languages is a requirement for this position

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We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca.