Collections Administrator

Position Type:

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Closing date:

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Medavie Health Services is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Together with Medavie Blue Cross, we are part of Medavie, a health solutions partner committed to improving the wellbeing of Canadians.

With a growing network of 5,400 health care professionals in six provinces, Medavie Health Services has a long history of operating ground and air ambulance services, medical communications, Mobile Integrated Health/Community Paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training.

We are proud to invest in communities to help address some of Canada’s most pressing physical and mental health care challenges.

As an employee of Medavie Health Services we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe and respectful workplace.

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We are looking for a Collections Administrator. Working out of our Saskatoon office, the Collections Administrator is responsible for overseeing the day-to-day collections of outstanding accounts. Reporting to the Billing Supervisor, the incumbent is responsible for reviewing the status of delinquent accounts and the initiation of appropriate collection processes.

Responsibilities:

• Reviewing status of delinquent accounts and initiating collection action;

• Notifying customers of delinquent accounts according to due dates. Issuing past due statements monthly, issuing late notice letters to customers who are not current, monitor results, and follow-up with customers as necessary;

• Initiating customer telephone contact to seek payment and research customer invoice and payment history;

• Preparing recommendations for account referrals to external collection agencies for severely delinquent accounts;

• Initiating appropriate follow-up action on mail returned as undeliverable;

• Recommending repayment plans that contribute to overall improvement in collections while considering the individual circumstances of our patients;

• Taking inbound Billing inquiry calls;

• Cover front desk receptionist for lunch breaks and vacations as needed;

• Any other duties assigned by the Billing Supervisor.

Qualifications:

• Possess a minimum of 1-2 years’ experience in consumer collections with focus on individual customer accounts and/or equivalent customer service experience;

• Have experience researching and resolving customer-billing issues;

• Have proven and effective customer service telephone skills with superior conflict resolution ability;

• Are a self-motivated individual with strong organizational and time management skills;

• Demonstrate the ability to identify issues and implement resolutions;

• Have experience in a computerized accounting environment and have spreadsheet knowledge;

• Must be comfortable making a very high volume of out bound collections calls in a customer service focused manner.

• Bilingualism (FR/ENG) considered an asset.

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We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Medavie Health Services is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.