Description
Position Type:
PermanentIf you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.
As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.
Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.
Position Summary
Reporting to the Manager of Nova Scotia Provincial Programs, the Team Leader of Clinical Services will oversee Formulary Services, Drug Prior Authorization, and Pharmacare Audit. This role involves leading and developing a diverse team of professionals, collaborating with clients, and working closely with other provincial programs and Medavie Blue Cross.
The Team Leader will ensure service delivery targets and objectives are met and business practices comply with policies and regulations. This role also involves contributing to the development and implementation of business solutions and pursuing ongoing process efficiency and service excellence.
The Team Leader will manage a team of 16 direct reports, including Pharmacy Consultants, Exception Status Drug Analysts, Auditors, Pricing Analysts, and Business Support and Admin Analysts.
Hours of work are 37.5 hours/week and individuals must be available to work between core business hours of 8 a.m. - 5 p.m. AST, Monday to Friday.
Key Responsibilities
Lead and develop the team, focusing on staff growth, development, and cross-training.
Conduct employee performance reviews, provide feedback and coaching, and assist with action planning and career development.
Foster strong employee engagement through motivation, development, and relationship-building.
Oversee daily operations to ensure adherence to established processes and procedures.
Monitor team performance and productivity, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are consistently met.
Implement and maintain quality control measures to ensure high standards of service delivery and customer satisfaction.
Conduct regular reviews of processes to identify areas for improvement and implement best practices. Lead and manage the implementation of process improvements and changes within the team to enhance efficiency and productivity.
Collaborate with cross-functional teams to identify, analyze, and resolve operational issues, ensuring seamless integration of new solutions.
Monitor and evaluate the effectiveness of implemented changes, making adjustments as necessary to achieve desired outcomes.
Develop and maintain strong relationships with customers to understand their needs and deliver tailored solutions.
Act as a primary point of contact for customers, addressing their concerns and providing timely resolutions to issues.
Compile data and produce management reports as needed.
Serve as a backup to the Manager and other Team Leaders as required.
Perform other duties as assigned by the Manager.
Required Qualifications
Education:
Post-secondary education in a relevant field or equivalent relevant experience and demonstrated competency.
Work Experience:
Three to five years of leadership experience
Three to five years of experience in customer relationship management
Experience in pharmacare or government program administration considered an asset
Computer Skills:
Strong knowledge of Microsoft Office, particularly Excel and Word; basic knowledge of claims and eligibility systems would be an asset; knowledge of Medavie Blue Cross systems (POSv, PRN, CICS, ES) would be an asset.
Language Skills:
English
Knowledge and skills
High level of integrity and accountability while demonstrating flexibility and initiative.
Ability to build effective relationships, both with internal and external stakeholders.
Ability to work in a fast-paced environment, with demonstrated function of effective organizational and prioritization capabilities.
Ability to build consensus and foster collaboration among stakeholders to support change efforts.
Demonstrated ability to build team confidence, effectiveness, and performance and lead through change.
Strong analytical skills and ability to resolve quality and client service concerns as well as identifying trends and recommending system or process improvements.
An effective communicator, mentor and coach with experience leading teams of varying skills and knowledge.
Manages quality and productivity of employees’ work and follows through on each employee’s work plan from planning, implementing, and monitoring to evaluating and reporting.
Implements process improvements to achieve operating efficiencies and value for money.
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We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.
If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca.
