Description
IT Systems Analyst I
Information Technologies Department
(Full-time Permanent) - 12-month work schedule
The IT Systems Analyst I reports directly to the Director of Technology and your primary role is to support and maintain the technological infrastructure that keeps our educational district running smoothly. You will collaborate with both the IT team and district users, ensuring effective daily operations, troubleshooting, system installations, and upgrades. You'll be key in maintaining efficiency in our technological ecosystem and providing top-notch service to end-users.
ABOUT US
The Medicine Hat Public School Division is located within the boundaries of the city of Medicine Hat and serves just approximately 7,000 students. The Division is comprised of three high schools, four middle schools (including Christian education focus and a virtual online school), 14 elementary schools, (including a virtual online learning school, STEM centered learning school, arts centered learning school and a variety of alternative programs).
Our Vision: To learn. To grow. To build a better world.
Mission Statement: Our mission is to provide an inclusive, progressive learning community through trust, courage and collaboration.
Division Motto: Where kids count!
KEY RESPONSIBILITIES
People and Culture
Work collaboratively with staff across the district, delivering high-quality support and fostering a culture of problem-solving and teamwork.
Build strong relationships with district staff to create a positive and supportive IT environment.
Duties and Responsibilities
Provide basic troubleshooting and maintenance for server environments.
Install, configure, and troubleshoot network and data communication software/hardware (e.g., email, office services).
Install, test, and troubleshoot network cabling systems.
Troubleshoot user issues related to software, hardware, and network configurations.
Monitor systems, perform data backups, and review reports/notifications.
Manage service tickets, ensuring issues are resolved efficiently.
Support technology upgrade projects and contribute to innovative IT solutions.
Maintain and troubleshoot security cameras, recording devices, physical access security systems, and telephony systems.
Support SharePoint sites, Teams, and wireless network systems.
Handle ad hoc IT tasks, assignments, and projects as needed.
Optimization of Processes
Contribute to continuous improvement efforts by providing input on effective technology use.
Stay up-to-date with best practices and suggest improvements for district-wide technology solutions.
Safety and Compliance
Conduct all IT-related activities in accordance with Occupational Health and Safety standards and regulations.
Physical and Travel Demands
This position may involve extended periods of sitting, crawling, bending, lifting up to 50 lbs, and working in varying conditions (e.g., heights, confined spaces).
Applicants must be able to operate small hand tools and perform physically demanding tasks as needed. A physical demands assessment will be required.
Occasional travel (25%) to different district locations for in-person IT support. You will also handle phone support in a high-pressure environment.
REQUIREMENTS AND QUALIFICATIONS
Technical Competencies
Degree or diploma in a technology-related field or equivalent work experience preferred.
Knowledge/experience with the following technologies:
Networking (VOIP, switching, wireless infrastructure, firewalls, LAN/WAN/Wi-Fi).
Microsoft Server OS, Windows 10, Active Directory, Group Policy, Exchange, SQL Server, VMware.
Enterprise storage solutions (NetApp, NAS, SnapServer, cloud storage).
Backup technologies (on-premises and cloud-based).
Experience in a K-12 educational environment is an asset.
Valid driver's license and access to a reliable vehicle required.
General Competencies
Strong collaboration and relationship-building skills.
Self-starter with excellent time management and organizational skills.
Ability to work under pressure and manage multiple high-priority tasks.
Exceptional communication skills, both written and verbal.
Ability to handle ambiguity and have difficult conversations diplomatically.
Solid judgment and decision-making abilities.
Deadline for applications is Wednesday , November 13 , 2024 at noon .
WHY JOIN MEDICINE HAT PUBLIC SCHOOL DIVISION?
Medicine Hat Public School Division recognizes the value in providing a supportive and inclusive work environment that values employee wellness and continuous learning. Employees of the MHPSD enjoy a variety of health and wellness initiatives as well as a competitive compensation and benefits package. We are one of the largest employers in the city with over 800 employees in our MHPSD family.
All applicants are encouraged to review the job description. Salary commensurate with education and experience. To apply for the position, please use the APPLY button and upload your resume and cover letter .
Thank you for your interest in Medicine Hat Public School Division. We look forward to welcoming a dedicated, compassionate, and service oriented Systems Analyst I to our team!
Only shortlisted candidates will be contacted for an interview.
