Description
SUMMARY:
In order to make our food store operations ever more efficient, Metro is setting up a Continuous Improvement Team whose mandate will be to identify and implement initiatives designed to improve our operational excellence in order to better serve our customers. Whether it's implementing technological solutions or reviewing ways of doing things, the Continuous Improvement team will work in collaboration with the operations teams of our banners (Metro Québec, Metro Ontario, Super C, Food Basics, Adonis) to simplify and improve the experience of our customers and our employees.
Working with a multi-departmental team, the incumbent's main mandate is to manage, analyze and measure transformation and continuous improvement projects within our banners.
This role requires a mastery of continuous improvement tools as well as a global understanding of the modern retail supply chain, including operational processes in food stores.
SPECIFIC RESPONSIBILITIES:
- Analyze operational processes to identify, develop and recommend opportunities for improvement Improve productivity and reduce operating costs
- Define, plan and implement pilot projects, then carry out measurements and feasibility studies to demonstrate the cost-effectiveness of pilots and make a recommendation for their deployment.
- Calculate and validate project return on investment.
- Manage project execution, risks, quality of deliverables, schedule and budget.
- Define performance indicators, measure and communicate project progress and benefits.
- Participate in the implementation of continuous improvement tools within our banners.
- Lead multi-departmental and multi-hierarchical meetings
- Help identify value-added projects.
- Synthesize and popularize sometimes complex issues and present conclusions in an executive way.
- Analyze, document and map business processes
- Support project stakeholders in change management (identification of potential impacts, development and execution of change management plan).
- Identify opportunities to improve processes related to the end-to-end Front-end operation.
- Implement solutions to improve the overall Front-end experience and operation for customers and store teams.
- Define and implement models to optimize Front end operations while working closely with store operations and support teams.
- Lead meetings with senior leaders sharing results for pilots and deployments of key business projects.
- Supports Store Management in developing store employee skills, including technical, leadership and customer service.
- Provide second level technical support to the Metro Help desk and stores as a subject matter expert on front-end applications.
- Review, track and report on applicable department audits.
- Follows all Company policies and procedures, government regulations, Health & Safety, and Food Safety regulations, as well as compliance with collective agreements.
- Other duties as may be assigned by the CIO.
QUALIFICATIONS:
- Bachelor's degree in industrial engineering, operations management or experience equivalent
- Minimum 3 years' experience in store management or equivalent
- Excellent analytical and problem-solving skills
- Mastery of MS Office suite software and project management tools
- Mastery of continuous improvement tools
- Ability to manage several projects at once
- Ability to manage a team in a fast changing and demanding environment
- Bilingualism (French and English, spoken and written) (asset)
- 4 years minimum experience in retail (including support channels)
- Lean Six Sigma certification (asset)
- Valid driver licence and access to a vehicle
- Regular travel will be required primarily within the GTA
- Limited travel will be required across Ontario and Quebec, including overnight stays and air travel.
SKILLS:
- Excellent communication and interpersonal skills
- Customer-oriented approach
- Priority management
- Ability to influence and negotiate
- Structured and rigorous
- Ability to work on multiple projects with external and internal partners
- Change management
- Autonomy
- Initiative
- Sense of organization and responsibility
- Ability to adapt
- Self-control
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