Field Specialist eCommerce Operation

Joining our team has its advantages! 

- Flexible schedule to promote work/life balance 

- Telecommuting in hybrid mode 

- Group insurance from the first day 

- Very competitive pension plan 

- Generous holiday policy 

- Personal days 

- Employee Assistance Program 

- Free parking 

- Opportunity for professional development 

SUMMARY:

The Field Specialist eCommerce Operation is responsible for ensuring that department standards are maintained, for helping with training and opening of new stores, and for offering support to Store Managers in the respective operational area.  This position is also responsible for the set-up of all new department initiatives in stores for assigned territory. The Field Specialist will supervise and offer technical support in administrative and operational tasks of ecommerce department to help maintaining excellent customer experience.  The Field Specialist will also, help in setting up recommendations/solutions to improve department efficacity and customer service excellence.  

SPECIFIC RESPONSIBILITIES:

- Support the eCommerce Director in launching new tools and processes in store for assigned territory     

- Responsible for set-up of new site and renovations                 

- Support the eCommerce department to offer excellent customer satisfaction and help in finding new tools/solutions to improve customer satisfaction                                    

- Work with the Store Managers, Assistant Store Managers and eCommerce Director in identifying and correcting operational weaknesses in the department                                   

- Conduct continuous review of customer needs and competitive activity in the market.            

- Support Store Management in developing store employee skills, including technical, leadership and customer service                              

- Execute new practices, test new tools, new activities and provide feedback

- Execute follow-up on KPI (Labour scheduling, missing item, quality controls, customer satisfaction) for store under his/her responsibility                                            

- Review, track, and report on applicable department audits                         

- Build and track, with the help of the eCommerce team new reference/procedure documents for Store Managers   

- Follow all Company policies and procedures, government regulations, Health & Safety, and Food Safety regulations, as well as compliance with collective agreements.                     

- Build new training programs for every key role within the eCommerce department keep them up-to-date; Assist with training coordination for new employees                     

- Support the eCommerce Director in different presentations (quarterly conferences, other)    

- Help in searching/developing succession planning for assigned territory   

- Help in achieving annual eCommerce budget/business plan                     

- Other duties as may be assigned by Operations Management       

QUALIFICATIONS:

- College diploma or University Degree, or other appropriate certification

- 5 -7 years relevant knowledge and experience                                    

- Intermediate computer skills – working knowledge of Microsoft Office, SAP and BDMS an asset

- Knowledge of SwedaMart an asset                                     

- Excellent verbal and written communications skills                           

- Knowledge of applicable laws and regulations, and emerging trends    

- Valid driver’s license                                        

- Availability for travel

RELATIONSHIPS:

Internally has regular contact with Store Management, Department Managers, various Head Office departments, and Merchandising.  Externally may have contact with vendors and suppliers, and customers.