Description
A career as a fraud prevention and detection analyst in our team is your opportunity to safeguard clients' financial interests and protect the bank from emerging fraud threats. This role allows you to make a significant impact through your analytical expertise and decision-making skills.
Your Role:
- Respond to client inquiries about unusual transactions and address their concerns with professionalism and empathy.
- Analyze suspicious transactions and provide guidance throughout the resolution process.
- Build trust-based relationships with clients and refer them to specialists when needed.
- Investigate banking fraud cases and implement strategies to minimize fraud impact.
- Lead by example by advising colleagues on fraud trends and improving detection processes.
Your Team:
You’ll join a dynamic fraud prevention and detection team of 30 colleagues, reporting to the director of digital and banking security. Our team thrives on curiosity, collaboration, and a shared commitment to protecting our clients. Together, we strive to positively influence lives through effective fraud management.
The call center operates from 7 AM to midnight, seven days a week, and you must be available full-time, 37.5 hours per week, during these hours. Your work schedule will be variable and provided three weeks in advance.
Your Training:
We provide hands-on training to help you excel in your role. You’ll have access to experienced colleagues and specialized learning tools that support continuous growth. Whether it’s career advancement, sector-specific expertise, or new opportunities, we prioritize internal mobility and professional development.
Requirements:
- College diploma or equivalent academic qualification with at least two years of relevant experience.
- Proven experience in customer service and advisory roles.
- Background in fraud prevention/detection or experience within the banking sector.
- Strong decision-making and client support capabilities.
- Up-to-date knowledge of banking fraud trends.
Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team? Come live your ambitions with us!
