Analyst

A career as a real-time analyst in National Bank's Perception team means managing real-time inbound and outbound call campaigns. This job allows you to have a positive impact by maximizing the performance of operations thanks to your analytical and interpersonal skills.
Your job

• Supervise in real-time inbound and outbound call center campaigns (50 to 100 agents) and adjust campaigns to meet contact rate targets.
• Transfer agents from outbound to inbound calls when wait time or average response time targets are not met.
• Participate in performance monitoring meetings to explain campaign results.
• Collaborate on workshops on contact strategies and propose performance improvements.
• Identify opportunities to optimize strategies based on real-time data.

Your team
The Vice-Presidency of Credit Models and Strategies is made up of more than 30 specialists who work together to optimize the life cycle of loans and credit cards for individuals and SMEs. By joining the Perception team, you will be part of a dynamic and collaborative environment, reporting to the Contact Strategies Team Leader.
The Bank values continuous development and internal mobility. Our personalized training programs, based on learning in action, allow you to master your craft and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring support are available to you at all times.
Prerequisite

• Bachelor's degree in a relevant field and one to two years of relevant experience.
• Possess a strong analytical and proactive ability.
• Demonstrate strong interpersonal and communication skills.
• Be able to handle multiple tasks simultaneously.
• Availability to work on Saturdays

Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.    * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic    These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.   Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.   We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.     We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?    Come live your ambitions with us!