Description
A career as an analyst in the Operations team at National Bank is a role that allows you to contribute to delivering an exceptional customer experience by supporting colleagues, partners, and/or clients in the areas of products, systems, and processes. You are passionate about data and enjoy working synergistically with others. Come bring your expertise and make a difference through your collaboration, rigor, and ability to take action.
Your job
The Operations team comprises more than 2,500 employees, where each transaction and client request passes through a constantly evolving environment. Our initiatives come to life thanks to the commitment and expertise of our teams, which are focused on providing a distinctive customer experience.
You will work under the guidance of an experienced manager and collaborate closely with various departments within the bank, as well as with seasoned professionals. Our flexible environment supports remote work depending on operational needs, and our culture values knowledge sharing and mutual support.
Requirements
Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team? Come live your ambitions with us!
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Your job
- Analyze and interpret data to execute operations of varying complexity with precision
- Provide excellent customer service to various partners and clients
- Share your expertise with colleagues and stakeholders to enrich collaborations
- Participate in the development, implementation, and improvement of new systems and work processes
- Ensure compliance with regulations and risk management practices in all operations
The Operations team comprises more than 2,500 employees, where each transaction and client request passes through a constantly evolving environment. Our initiatives come to life thanks to the commitment and expertise of our teams, which are focused on providing a distinctive customer experience.
You will work under the guidance of an experienced manager and collaborate closely with various departments within the bank, as well as with seasoned professionals. Our flexible environment supports remote work depending on operational needs, and our culture values knowledge sharing and mutual support.
Requirements
- Hold a college diploma or an equivalent combination of education and experience
- Excellent analytical and synthesis skills to solve complex problems
- Good knowledge of Microsoft Office suite
- Ability to manage a high number of files efficiently
- Quick and effective handling of our clients and partners
- Ability to identify and propose process improvement opportunities
- Demonstrate excellent prioritization skills to ensure optimal efficiency in completing tasks
- Show attention to detail and rigor in executing tasks to guarantee work quality and accuracy
- Ability to handle stress
Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team? Come live your ambitions with us!
