Analyst

A career as a Credit Insurance Analyst in the Claims team at National Bank Insurance involves managing a varied portfolio of claims, including credit insurance and Credit Card Payment insurance claims. With your thoroughness, organizational skills, experience in claims and customer service, you positively impact the experience of clients going through difficult situations such as illness, bereavement, or job loss. You also participate with your colleagues in continuous improvement projects.
Your job:

• Evaluate life, critical illness, and disability insurance claims processed by the claims sector in compliance with AVBN's standards, requirements, processes, and internal procedures, while conveying the Bank's values through a client-centered attitude;
• Write personalized correspondence and make phone calls to clients, other insurers, and medical clinics;
• Determine payable benefits and the requirements to allow the subsequent payment of other benefits by obtaining the necessary information to evaluate contractual clauses;
• Participate in continuous improvement projects.

Your team:
Within the claims department, you are part of a team of eleven analyst colleagues and report to the Claims Manager. Our team stands out for its spirit of collaboration and its commitment to providing exceptional customer service quality.
Prerequisites:

• Three-year CEGEP diploma;
• Excellent writing, analysis, and synthesis skills;
• Experience in insurance claims processing;
• Knowledge of the health sector (desirable);
• Knowledge of loan insurance, individual insurance, and Credit Card Payment Insurance products (desirable);
• LOMA or ICA courses, an asset; 

Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.    * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic    These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.   Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.   We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.     We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?    Come live your ambitions with us!