Description
As a Chief application Analyst within the Payment Domain team, you put your analysis and support skills to work to ensure the stability, security and proper functioning of our critical IT systems supporting payment operations.
Your job
- Collaborate with multidisciplinary teams (business line, developers, business analysts, architects, etc.) to develop, implement and test new features
- Support, analyze, communicate and coordinate the resolution of incidents, problems and requests for application changes with the Bank's teams and external suppliers
- Ensure good IT hygiene of the application park under the responsibility of the team
- Provide operational support in partnership with colleagues, analyze and qualify requests by eliminating issues
- Provide support outside working hours and occasionally on weekends for changes/updates
- Participate in design discussions and produce design/functional documentation as needed
- Assist in the process of collecting user requirements, breaking down tasks, estimating efforts and implementing new software features incrementally using Agile methodologies
- Establish asset monitoring mechanisms under the responsibility of the team
- Ensure a good operational transition between project teams and the application support team.
Your team
The Payments Domain is made up of more than 230 people who work in an agile, proactive and collaborative manner to seize opportunities, stay at the cutting edge of technology and continuously improve processes. Our team stands out for its Payments expertise.
You will report to the Manager- Delivery Cross-functional Capabilities.
The Bank values continuous development and internal mobility. Our personalized training programs, based on learning by doing, allow you to master your profession and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center and coaching and mentoring support are available to you at all times.
Prerequisites
• Technical experience in analysis, technical support and incident management
• Experience in stakeholder management, particularly in collaboration with suppliers
• Experience with AWS cloud services (EKS, EC2, Lambda, step functions, etc.)
• Knowledge of collaborative work tools: Jira, Confluence, MS Office365
• Understanding of the delivery cycle/lifecycle of incident and problem management, desirable
• Basic knowledge of databases (Aurora DB, Dynamo DB) and CI/CD tools, an asset
• Knowledge of Datadog and Splunk monitoring tools, as well as ServiceNow (or other ITSM tools).
