Senior clerk

A career as a senior clerk in the operations sector at National Bank means working in an environment that allows you to surpass yourself. It is through your rigour, your priority management and your complicity that you have a positive impact on the customer experience.

 

Your job

• Respond adequately to the requests of clients and stakeholders involved in cases by offering professional and courteous service
• Have the opportunity to learn and grow within a team that values customer satisfaction, performance, collaboration and innovation
• Propose suggestions and optimization ideas for the continuous improvement of our operations
• Make electronic funds transfers to notaries
• Prepare bank drafts and mailings
• Prepare for daily compensation
• Validate the preliminary reports received from the notaries
• Making mortgage disbursements
• Properly use the complex equipment and software required for your work
• The incumbent must be able to identify the risks inherent in the mortgage financing industry

Your team

Operations is a large sector with more than 2500 employees where the majority of transactions and customer requests pass through

You will join a team of 30 people made up of technical advisors and senior clerks who take care of legal expertise and mortgage disbursements. You will report directly to the director Marie-Pier Desmarais.

The working hours are variable from Monday to Friday between 7:30 a.m. and 6 p.m.

 

Prerequisite

• High school diploma
• Experience in customer service
• Ability to proactively build relationships and strong ability to build strong customer relationships

Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.    * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic    These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.   Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.   We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.     We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?    Come live your ambitions with us!