A career as a Senior Operations Clerk at National Bank is a job where your ability to work in synergy with several partners is highlighted. With your excellent customer service and proactivity, you take charge of administrative needs and respond to requests from customers and partners.
Your job
- Take charge of the processing and administrative follow-up of files
- Participate in the updating of work processes and procedures according to quality standards
- Collaborate in the resolution of identified operational problems
- Raise issues or opportunities for improvement
- Ensure compliance and risk management compliance
- Actively participate in your development and that of your peers
Work schedules are flexible and include telecommuting or daily presence in the office depending on operational needs. They can vary depending on the team and are mainly during the day. The position reports to the Director and you collaborate with your team members on a daily basis in the processing of the sector's activities. We know that we can count on our colleagues to share knowledge and help each other.
Prerequisite
- High school diploma holder
- Administrative skills
- Propensity to provide fast and efficient customer service
- Have knowledge of the Office suite and collaboration tools
- Computer skills
- Ability to identify and raise avenues for process improvement
- Ability to prioritize and manage multiple files simultaneously
- Learning ability and curiosity
Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team? Come live your ambitions with us!
