Description
As Senior Manager in the Commercial Operations Centre, you’ll play a key role in the creating and promoting the Commercial Operations Centre in Edmonton. With your inspiring leadership, operational management and business transfer skills, you will lay important foundations for our culture and know-how at the new centre.
Your role
- Define strategic orientations and drive the service transformation to help achieve sector objectives
- Manage coordination between the various teams to prepare for smooth and efficient activity transfers
- Support business lines with projects and initiatives to ensure strategic alignment and close collaboration with partners
- Create synergy among teams
- Analyze issues raised by clients, partners, and our employees to influence initiatives and redesign processes
- Advise distribution leaders on sales force development needs to improve operations
- Align the management team and establish development programs to guarantee a high level of expertise and talent
- Act as an expert advisor for senior management to guide the Bank’s strategic decisions
Your team
This new position in Edmonton is being created to support the growing needs of our colleagues in Western Canada. Your leadership will help us to build a new diversified team committed to the financing operations of our business clients. You will report to the Vice-President, Commercial Operations in Montreal and work closely every day with several Operations, Credit, and Sales Force internal partners, to ensure the successful opening of the Operations center.
Prerequisites
- Bachelor's degree in a related area of activity with 10 years of relevant experience OR master's degree in a related area of activity with 8 years of relevant experience
- Substantial experience in personnel management and operational optimization
- Expertise in work planning and organization, operational performance management (KPIs, timeframes, quality), and collective performance
- Experience in a strategic role involving communication, negotiation, and team engagement skills
- Ability to influence and motivate stakeholders and partners
About the National Bank of Canada
We’re Canada's 6th largest bank and the leading one in Quebec. But above all, we’re a bank with a human touch that stands out for its bold approach, entrepreneurial spirit, and passion for people. We offer a full range of financial services for individuals, businesses, and clients with specific needs, both domestically and internationally. We also offer a wide range of banking and insurance services as well as innovative investment and wealth management solutions.
Our strategy? Building long-term relationships with our clients, teams, shareholders, and our community. People first.
Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Telemedicine service
- Virtual sleep clinic
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?
Come live your ambitions with us!!
