Description
A career as a Senior Relationship Marketing Advisor in the Customer Experience and Data Valorization team at National Bank means acting as a relationship marketing and customer engagement specialist. It is through your experience in targeted communications, client engagement and support, and monitoring and optimizing the performance of marketing campaigns that you have a positive impact on the client's experience with National Bank.
Your job:
- Make sure to take care of needs within the dedicated business line, ask questions, make sure to understand their reality and issues
- Propose relationship marketing strategies to engage customers who own banking products and contribute to the achievement of related business objectives
- Coordinate the production and delivery of relationship marketing campaigns
- Monitor performance, socialize results, recommendations, highlights, risks and issues, as well as their impacts
- Actively participate in attached working groups as a relationship marketing expert
- Maintain constant and proactive communication with our partners in order to fully understand the reality on the ground and the impacts in order to quickly adjust strategies as needed
Your team:
Within the Customer Experience and Data Enhancement sector, you will be part of a team of 8 colleagues and you will report to the Director, Relationship Marketing - Individual Focus & Performance Monitoring. Our team stands out for its culture of collaboration, its human side and its desire to deliver quality work.
A test on knowledge of French and English may be required to validate the level.
We favor a variety of forms of continuous learning to enrich your development, including learning in action, training content made available to you and working in collaboration with colleagues with diverse expertise and profiles. We believe that each employee is in control of his or her professional development and we listen to them and want to provide them with the means to achieve their goals. All ideas are good!
Prerequisite:
- Required level of academic experience Bachelor's degree in communications, marketing or similar discipline
- Knowledge of written and oral English essential (key partners for this position are located outside of Quebec)
- Experience in relationship marketing and strategy
- Experience in managing major projects (tight deadlines, multiple stakeholders, change management)
- Ability to translate business objectives into measurable and quantifiable marketing objectives
- Analytical and problem-solving skills
- Demonstrate a strong work ethic: autonomy, proactivity, organization and rigor
- Financial literacy
- Knowledge of corporate banking products (an asset)
- Knowledge of Power BI, Adobe Analytics, and Salesforce Marketing Cloud tools (an asset)
Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team? Come live your ambitions with us!