Description
Being a Remote Team Manager at the Customer Experience as an Investment Solutions means mobilizing a team of approximately 13 employees who are committed to responding effectively to our clients while ensuring a superior client experience for their investment needs.
As a passionate leader, you will have to develop skills, negotiation, good retention practices and complicity with the branches for each file. It will be through your leadership, your ability to initiate and manage change, your collaboration and your influence that you will stand out.
Your job:
· Ensure the smooth running of daily operations by being a leader in the call center with your remote employees.
· Coaching and mobilizing high-performing teams
· Demonstrate leadership in terms of coaching, change management and performance management
· Hire, develop and manage the performance of your team members.
· Work in complicity with business partners in the sector.
· Bringing the Guiding Principles of Retention to Life
· Carry out various mandates, analyses and special projects that have a significant impact on the quality of customer service and profitability.
Your team:
Join the investment solutions team, made up of about a hundred expert employees, whose mission is to meet the needs of our clients and process investment requests sent through the various communication channels (telephone, emails, referrals or others). You will report to the Senior Director and act as a leader in your area of expertise.
Our team values everyone's passions and bold ideas. Whether it's helping our clients achieve their goals or your colleagues achieve what they love in life, we're united. We know that we can count on our colleagues to share knowledge and help each other.
We aim to offer you maximum flexibility in your work to promote your quality of life. This includes hybrid working in the office and remotely, flexible working time to balance work and personal life, and flexible time off at times that matter.
Skills required:
· Industry-related bachelor's degree and 6 years of relevant experience or industry-related master's degree and 4 years of relevant experience
· Experience in personnel management
· Coaching experience
· Being a mutual fund representative
· Have completed the Compliance Officer course or complete it within 6 months of being hired
· Experience in business development
Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Telemedicine service
- Virtual sleep clinic
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?
Come live your ambitions with us!!
