Learning and Development Systems Administrator

Momentum Financial Services is a leading provider of financial services in North America. For 40 years, we've been committed to providing financial solutions that meet the evolving needs of consumers and business owners. Through our retail network of over 400 locations, known as Moneymart, Insta Cheques and the Cheque Cashing store, we provide access to cash and related products to help our customers achieve their goals.

Our highly skilled workforce puts customers first in everything we do. We serve 2 million people annually with diverse and innovative financial products such as loans, cheque cashing, money transfer and prepaid cards. Through this ever-evolving suite of services, we empower customers to manage their finances and improve their lives. Wherever customers are on their financial journey, Momentum Financial Services Group provides solutions.

#Corporate

DUTIES/RESPONSIBILITIES

• LMS Administration:
  • Oversee the day-to-day operations of the Cornerstone LMS, including system configuration, launching training initiatives, and system updates.
  • Manage integrations with other systems and ensure seamless data flow between platforms.
  • Course Management:
    • Upload, and maintain course content, including e-learning modules, assessments, and multimedia resources.
    • Work with subject matter experts to implement effective learning materials and programs.
  • User Support:
    • Provide technical support and troubleshooting for end-users who have LMS-related issues.
    • Create and maintain user guides, training materials, and FAQs to assist with LMS usage as applicable.
  • Reporting and Analytics:
    • Generate and analyze reports on user activity, course completions, and other key metrics to assess the effectiveness of learning programs.
    • Use data insights to recommend system improvements and enhance learning outcomes.
  • Training and Development:
    • Conduct training sessions for new users and administrators on LMS features and best practices.
    • Stay updated on Cornerstone LMS features and updates and evaluate new functionalities to recommend enhancements.
    • Conduct extensive testing of system features to ensure proper functionality.
  • Compliance and Best Practices:
    • Implement a governance model to ensure the LMS is compliant with organizational standards and legal requirements.
    • Perform regular system audits to ensure data integrity and adherence to organizational policies.
    • Implement best practices for system usage, data security, and user privacy.
• SharePoint Intranet Administration:
  • Site Management/Administration:
    • Create and configure SharePoint sites, libraries, and lists according to user requirements.
    • Develop and maintain site templates, workflows, and content types.
    • Oversee site collection management and user access.
  • User Support and Training:
    • Provide technical support and guidance to end-users.
    • Develop and deliver training materials and sessions for SharePoint users.
    • Create and maintain documentation related to SharePoint administration and usage.
  • Collaboration and Communication:
    • Work closely with IT teams, developers, and stakeholders to align SharePoint solutions with business needs.
    • Participate in project planning and implementation of SharePoint-based solutions.
    • Stay current with SharePoint updates, trends, and best practices.

EDUCATION/EXPERIENCE

• Bachelor’s degree in Education, Information Technology, Instructional Design, Human Resources, or a related field
• 2-3 years of LMS Administrator experience, specifically with Cornerstone LMS
• Experience as a SharePoint administrator preferred
• Experience working with virtual teams
• Experience with Microsoft Office Suite
• Familiarity with e-learning development tools (e.g., Articulate) is a plus
• Experience in the financial services industry is a plus

SKILLS

• Excellent problem-solving skills and attention to detail
• Strong communication skills, with the ability to train and support diverse user groups
• Proficiency in data analysis and reporting tools
• Ability to work collaboratively with diverse teams and stakeholders
• Ability to manage multiple tasks and projects simultaneously in a fast-paced environment
• Ability to adjust to shifting priorities with ease
• Ability and discipline to work remotely with minimal supervision

All your information will be kept confidential according to EEO guidelines.

*Notice to Ontario Applicants - Momentum Financial Services Group is committed to accommodating applicants with disabilities up to the point of undue hardship during the recruitment, assessment, and selection process. If you are selected for an interview, please notify Momentum Financial Services Group if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, we will work with you to determine how to meet your needs.

Note to Internal Applicants: All internal applicants are required to notify current manager regarding interest in applying for this role.