Community Services Worker

Community Service Workers collaborate within a client-centered team to aid individuals and families in the Niagara Region in accessing necessary supports and services to accomplish life stabilization objectives. This role provides coordination and administrative supports to clients and program staff. Serving as the initial point of contact for individuals, families and community partners, delivering person-centered, customer service through in-person, telephone, and electronic channels to a diverse and vulnerable population is a fundamental aspect of this role.

• Completion of a 2-year College Diploma in a Social/Human/Community Services discipline
• Additional training in software courses including database, spreadsheet, word processing, and other software applications is preferred
• Additional training such as de-escalation, effective communication, crisis intervention, naloxone, poverty reduction, sensitivity training and Diversity, Equity and Inclusion (or related) is an asset.

• Over 2 years of demonstrated experience in a human/social services environment, working with vulnerable populations.
• Experience dealing with highly sensitive and confidential information
• Proven aptitude in problem solving and decision-making.
• Knowledge of/experience with administrative office procedures and practices to provide support in a highly automated environment using online databases to input/access information
• Knowledge of applicable legislation, policies, guidelines and frameworks (i.e. Ontario Works Act, regulations and directives, Municipal Freedom of Information and Protection of Privacy Act, etc) is an asset
• Experience working with provincial databases and related systems (i.e. SAMS) is an asset
• Experience providing person-centred, informed services and supports to individuals with diverse experiences and identities through a DEI (Diversity, Equality and Inclusion) lens
• Experience working collaboratively with diverse communities, groups and organizations with knowledge, experience and commitment to equal access, equity and diversity.
• Experience in conducting interviews and providing collaborative coaching to individuals and families in finding and using community resources.
• Demonstrated ability to adapt to change and perform effectively in a dynamic and complex work environment.

• Strong interpersonal, communication (oral and written), and teamwork skills to relate to clients, families, peers and other community partners in a calm, professional and client centred manner through a DEI lens
• Strong analytical, problem solving, organizational and time management skills
• Effective notation and computer skills (Microsoft office, databases) to perform documentation and related administrative duties
• Ability to handle sensitive and/or confidential information with diplomacy, tact and discretion
• Ability to work independently with minimal supervision as well as part of a team
• Strong conflict resolution skills
• Fluency in other language is an asset

• Must maintain ability to travel in a timely manner to other offices, work locations or sites as authorized by the Corporation for business reasons.