Tenant Support Representative

Responsible for the provision of effective and timely tenant services including determining on-going eligibility for subsidy, annual and interim rent calculations, receiving and coordinating logistics for maintenance repairs, preparing invoices for payment, assisting and supporting tenants with rent and tenancy related questions, and completing tenancy administration for approximately 2,850 of the owned Niagara Regional Housing units while working within Yardi property management software.

QUALIFICATIONS

EDUCATION

• 2-year post-secondary diploma in Office Administration, Business or other related field

KNOWLEDGE/EXPERIENCE

• At least 1 year in customer service / property management field
• Rent Geared to Income (RGI) calculation experience
• At least 3 years in a maintenance related environment, property management or related field is preferred
• Course/certificate Rent-Geared-to-Income (RGI) training is preferred
• Knowledge of Yardi or other property management software is preferred
• Bookkeeping experience is preferred

SKILLS

• Microsoft Office capability, including MS Word, Excel
• Excellent organizational and phone skills
• Excellent verbal and written communication skills
• Excellent social skills and an ability to effectively manage and build relationships with difficult clients
• Ability to work in a fast-paced environment with shifting priorities and timelines
• Ability to work independently with minimal supervision and in a team environment within tight deadlines
• Knowledge of various legislation, including Residential Tenancies Act, Building Code and Housing Services Act is preferred
• Bilingual English and French is considered an asset

SPECIAL CONDITIONS

• Must possess knowledge of various government and private pensions and benefits and other sources of income for tenants
• In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate