Description
As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver - it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.
Job Description
Description
The National Control Tower Manager is responsible for managing a daily shift at the NCT operation with a national scope based at the national Hub Ontario. Responsibilities include management of a team that oversees air and ground network monitoring, reporting of network service concerns, fulfillment of asset needs across the network, fulfillment of transportation requests, planning of ad-hoc trips and intake / resolution of various operational issues. Responsible for development and performance of the team and cultivating a customer serving, problem solving and collaborative environment.
Responsibilities
- Daily proactive and reactive network monitoring.
- Fulfillment of operational requests including ad-hoc trips, trailer repositioning, service calls, etc.
- Network system reporting to include carrier status updates, daily carrier compliance, and service.
- Liaison with external transport suppliers to source carriers to support current operational needs.
- Work with stakeholders resolving network issues.
- Mentor, train, and develop key team members and stakeholders to acquire the required skills for successful implementation and sustainability of key initiatives.
- Manage dispatch operations to meet all corporate cost objectives, and NCT coordinators by providing coaching and direction to meet transportation and operational needs.
- Development of employees to prepare them for advancement within the organization.
- Ensure Contractors follow the Purolator's Standard Contract, conduct Contractor orientation, refresher training, and Safety Conferences when required.
- Work with Purolator terminals on local issues and resolve questions.
- Orient new employees to the organization & department, policies & procedures, and review position responsibilities and expectations of performance.
- Evaluate performance results of direct reports; discuss performance with reports.
- University degree or equivalent work experience
- Over 5 years and including 10 years (progressive experience)
- Strong knowledge of the transportation industry with familiarity in Courier, LTL, 3PL, Logistics, and broad North American transportation.
- Experience in coast to coast, cross border, international, intermodal, high value, and handling hazardous materials.
- Purolator International, Logistics and Freight network knowledge preferred.
- Exceptionally high computer skills (Excel, Word, PowerPoint, Access).
- Knowledge of carrier outsourcing, negotiating, contracting, and network design and structure.
- Thorough knowledge of Motor Carrier Safety Regulations including hours of service; National Safety Code, Safety auditing, safe driving standards.
- Required to negotiate and influence change in process and current situation by interacting with internal and external customers at all levels of the organization.
- Ability to clearly define problems, perform feasibility studies, and recommend innovative processing methods with cost/benefit analysis.
- Ability to use data and facts to demonstrate sound judgment in a timely fashion.
- Ability to complete multiple tasks by desired timelines.
POSTING DETAILS
Location: 576 - NHO
Working Conditions: Warehouse Environment
Reports to: Manager National Control Tower Operations and Crisis Response
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Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.
We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolator.com.
At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.
