Description
Posting Date:
Posting Number: 66014
Work Location Type: Hybrid
Job Code: 1309
Location: Corporate Office
Reports to: Manager Technology
It’s not a package. It’s a promise®.
As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver - it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.
Description
A professional with firm knowledge of IT Service Management and ITIL best practices, processes, helping clients to align people, process and technology to drive business needs with the goal of creating enriched customer and great end user experience.
Responsibilities
- CSDM Health
- ITSM Incident and SR process lead
- Service Introduction (Onboarding, maintenance & governance)
- Employee Experience
- Basic Knowledge Management framework
Additional Responsibilities
- Understanding of ITIL Processes and ServiceNow OOB functionality
- Engage in requirement gathering sessions for required modules such: ITSM and CSDM
- Incident & Service Request process owner
- Lead onboarding of IT teams to Servicenow platform for Incident, Service Request Management while ensuring the teams align with CSDM principles
- Work with the various teams to understand and define requirements for their Service Catalog requests items
- Engage across the teams and project stakeholders for coordination efforts
- Support Quality Assurance Test cases and coordination of execution of test cases
- Build strong relationships with team members, stakeholders, and clients to foster collaboration
- Keep documentation, and stakeholder communications well-organized and accessible
- Balance competing demands and negotiate requirements and solutions that satisfy all parties
- Address and resolve disagreements among stakeholders to maintain project momentum and harmony
- Quickly adjust to changing project requirements and environments, ensuring flexibility in approach
- 2-3 years of production level IT Service Management Experience
- Itil 4.0 preferred
- ServiceNow or similar ITSM platform experience required
POSTING DETAILS
Location: 530 - Corporate
Working Conditions: Office Environment
Posting Number: 66014
Reports to: Manager Technology
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Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status, or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.
We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace, and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolator.com.
At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.
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