Flexpipe, a modular handling system manufacturing company, utilizes steel tubes and over thirty connector joints to conceptualize and fabricate almost anything! Similar to a LEGO set, you can disassemble and reassemble them almost infinitely. Join a team united by 5 fundamental values: customer satisfaction, friendliness, excellence, reliability, and integrity.
If you are passionate about administration, seek perfection in details, and define yourself by your ability to coordinate multiple tasks simultaneously, Flexpipe needs you!
You're looking for an employer offering:
- 3 weeks of vacation upon hiring and the possibility of enjoying "tracations" (a combination of work in a vacation environment) abroad;
- Established organizational structure, operational agility, and a paperless working environment;
- A 40-hour workweek with hybrid mode flexibility;
- Provided computer equipment for remote work;
- Group insurance with an optional dental plan, a health management account, and access to telemedicine;
- A social and well-being committee with original and stimulating activities;
- A friendly, human, and proximity-focused employee experience;
- Competitive salary with an annual incentive plan based on company performance and the sales team.
Your role and challenge:
With your proactivity, interpersonal skills, and initiative, you will support Canadian and American sales directors in the company's growth and ensure the rapid and efficient handling of customer inquiries in a fast-paced, team-oriented environment. You will report to the sales director based in Farnham and assist in the production of reports, statistics, and KPIs. Additionally, you will collaborate with the sales director's team and be responsible for leading the administrative and clerical sales support team. You will supervise a small group of staff and contribute to the development of processes and procedures. You will be responsible for:
- Drafting quotes and follow-ups for 8 sales directors in Canada and the United States;
- Analyzing orders: logistics, coherence, needs;
- Proposing solutions or options to optimize customer service based on your analyses;
- Coordinating customer follow-ups during the sales directors' vacations.
You'll administer the customer management system (CRM):
- Integrate and ensure rigorous updates of CRM data;
- Enter all sales opportunities for active or potential clients.
You'll provide customer service:
- Establish and maintain an excellent relationship with current clients and ensure their satisfaction;
- Respond to customer inquiries via the online chat platform;
- Conduct post-sales follow-ups;
- Participate annually in a trade show in the United States.
You will supervise the internal sales team:
- Managing key indicators of the internal sales department;
- Handling the administrative management of sales initiatives;
- Supervising a team of 3-4 sales administrative coordinators;
- Training the team on processes and systems.
