Bilingual Administrator, Transaction Processing

In this role, you will ensure that all work assigned to them is completed accurately, on target and within regulatory standards. In addition, you will assist other RBC Investor Services (IS) departments/teams in the resolution of Client issues in order to maximize Client experience.

What will you do?

• Pre-screen, prepare and input all financial and various non-financial transactions by standard cut off times. Includes but is not limited to: account set-up; redemptions, purchases, switches, non-complex NIGOs, direct trade and wire order placement and settlement
• Monitor and clear Workflow/Capture items within Service Level Agreements(SLA)
• Apply all quality control procedures
• Reconciliation and settlement of daily trades
• Daily deposits and cheque processes
• Message all accounts where unusual actions have occurred
• Audit Transactions, question procedures, suggest improvements to processes and give accurate feedback to team members to help reduce errors and ensure a high accuracy rate
• Communicate effectively with both internal and external client groups
• Work with Manager to update Desk Operating Procedures and other tasks as assigned.
• Strong technical and analytical skills in running/debugging various applications and macros.
• Ability to work overtime/long hours especially around peak season (RRSP), month-end and yearend to support the team.

What do you need to succeed?

Must-have

• Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs.
• 2 + years experience within Shareholder Services or similar multi-client mutual fund administration environment
• Good working knowledge / experience in the financial services industry, specifically in Mutual fund and Segregated Funds administration
• Sound knowledge of Mutual Fund and Segregated Fund taxation and compliance /regulation including Registered Products
• Demonstrated ability to work successfully in a fast-paced, high stress environment
• Communicate effectively with both internal and external client groups
• Sound technical and analytical skills in running/debugging various applications and macros including MS Office

Nice-to-have

• Proven track record in leading initiatives, managing cross-functional relationships
• Completion of IFIC Mutual Funds Operations Course
• Unitrax Recordkeeping System knowledge
• FundSERV knowledge

Whats in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Excellent exposureto communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
• Working with an exciting, close-knit, supportive & dynamic group
• Opportunity to collaborate with other business segments within the bank
• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Competitive compensation