Senior Application Support Analyst

As an Application Support Analyst within the HP TANDEM Nonstop Trading Application Support group, you will support the BERTON Order Management System, establish and support/maintain UAT, IST and Production environments. You will ensure all changes/enhancements and fixes are QA certified and meets production performance standards prior to promoting. You will assist in the troubleshooting and fault isolation process of application problems. You will assist with investigation and analysis of application and batch failures including detailing/documenting root-cause analysis reports of the incident. You possess a strong HP TANDEM Nonstop systems technical background including knowledge of topics such as quality management, project management and system development.

What will you do?

• Assist with the day to day management/troubleshooting/fault isolation process for application problems on a 7/24 basis.

• Ability to identify operational and business risks associated with problem situations/outages and changes.

• Assist in the investigation and analysis of application operational failures including writing up of incident and root cause analysis reports.

• Assist with the closure to all production issues raised.

• Responsible for providing managerial reporting and statistical accumulation of incidents, client requests and other work items.

• Maintain technical currency by actively seeking out industry trends and organization knowledge to understand alternative approaches / solutions.

• Manage QA environments (UAT, IST).

• Assist in helping set direction and vision for the team.

• Develop team management capability.

What will you need?

Must-have

• 3+ years experience as Application support analyst

• Technical skills with HP Tandem NonStop applications. Required skillset includes - SCOBOL, COBOL, Enscribe, HP Tandem Pathway, TACL, ENFORM, iTP web/Soap, IBM MQ, Non Stop/Operating Systems (Guardian, OSS), Shadowbase.

• Some technical capabilities on UNIX, and WINDOWS platforms.

• Some exposure to Java and SQL Server.

• Innate ability to effectively deal with high pressure triage calls involving Priority 1 & 2 trading outage situations.

• Knowledge of wealth management business domain and trading instruments such as equity, options, mutual-funds and fixed income

Nice to have.

• Ability to provide consulting services on new and strategic initiatives/develop feasibility studies and proposals for senior management and executive decisions on large complex projects.

• Understanding of IT standards, Methodologies, CMM and Audit requirements.

• Exposure to DevOps(UrbanCodeDeploy, etc)

• Ability to develop criteria for and participates in the evaluation of third party vendors and software as well as due diligence exercises

• General knowledge of factors affecting business/good knowledge of trends in the marketplace/ technology

Whats in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work.

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Job Skills

Analysis Reports, Analysis Reports, Application Integrations, Application Maintenance, Application Testing, Business Continuity and Disaster Recovery (BCDR), Computer Operations, Customer Service, Data Analysis, Detail-Oriented, Documentations, Enterprise Application Delivery, Fault Isolation, Group Problem Solving, Help Desk Support, Implementation, Information Security, Information Technology (IT) Infrastructure, Installation and Maintenance, Installation Support, Interpersonal Relationships, IT Incident Management, Quality Management, Root Cause Analysis (RCA), Service Platforms {+ 6 more}

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTORONTOCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2024-09-132024-10-04