ServiceNow Solution Architect

WHAT IS THE OPPORTUNITY?

The ServiceNow Solutions Architect is a key member of the ServiceNow Platform team. In this role you work as a team member along with the Project Manager, Technical Architects and supporting team members to deliver the complete solution for the customer. You will coordinate, develop, lead, communicate and execute activities to ensure objectives are accomplished accordingly and on time. You also will be responsible for the ServiceNow solution design of mapping business to systems/technical requirements.

WHAT WILL YOU DO?

• Develops architecture and solution designs to support stakeholder objectives including alignment with ServiceNow implementation best practices
• Assesses effort and complexity of ServiceNow Enhancements via Demands or Projects.
• Provide technical evaluation of ServiceNow Enhancements against ServiceNow platform
• Collaborate with business partners, architects, and other groups to identify complex technical and functional needs of systems

• Mentor ServiceNow developers on ServiceNow architecture and coding best practices
• Create and recommend changes in development standards including design and coding standards
• Look for opportunities to simplify code and existing or new architectures

• Provide technical guidance in platform development and platform-wide solutions

WHAT DO YOU NEED TO SUCCEED?

Must have:

• Minimum 7 years experience working in the ServiceNow platform
• Minimum 5 years experience as a ServiceNow Solution Architect
• Minimum 2 years Solution experience in ITSM, ITOM, ITBM and Integrations
• Knowledge of JavaScript, HTML, AngularJS, HTML, AJAX, CSS, JSON
• Excellent knowledge of CSDM 4.0 and ServiceNow CMDB structure

Nice-to-have:

• Exposure to GRC, IRM, Sec Ops, HR, APM and BCM products
• Strategic thinker with excellent interpersonal skills to work across functions and businesses
• Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously

Whats in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work

#RC23

#LI-Hybrid

#LI-POST

Job Skills

Critical Thinking, Critical Thinking, Enterprise IT Architecture, Multi-Level Communication, Platform Development, ServiceNow Agile Development, ServiceNow Application Portfolio Management, ServiceNow Change Management, ServiceNow Demand Management, ServiceNow Discovery, ServiceNow Governance, Risk, and Compliance (GRC), ServiceNow Human Resource Service Management (HR), ServiceNow Incident Management, ServiceNow IT Business Management, ServiceNow IT Operations Management, ServiceNow IT Service Management, ServiceNow JavaScript APIs, ServiceNow Orchestration, ServiceNow Performance Analytics, ServiceNow Platform, ServiceNow Platform Architecture, ServiceNow Problem Management, ServiceNow Service Catalog, ServiceNow Service Level Agreement, ServiceNow Service Level Management {+ 2 more}

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTORONTOCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2025-01-202025-02-28

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above