Central Administration Associate

Find Your Limitless with Reliance

By joining Reliance as a you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless - join us!

What do we offer?

• The tools you need to succeed - including the tools for the job as well as training and development programs
• A successful and knowledgeable team to be part of and learn from
• Competitive base pay plus the ability to earn more tied to your success - the only limit is your potential
• A great benefits plan for you / your family
• Career paths so you can advance in the company
• Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What will you do?

• Complete assigned work to meet team SLA
• Manage customer payments
• Complete Daily and Weekly Reporting
• Complete exception handling and open order investigations
• Provide exceptional customer service, internally and externally
• Represent Reliance proudly as an ambassador
• Provide additional analytical reporting and other support as requested by Supervisor/Manager
• Coordinate the activities to identify, troubleshoot and find solutions to problems related to process, people and IT failures
• Responsible to ensure that process documentation related to the scope of responsibility are kept current
• Develop and nurture a culture of safety, quality, service, efficiency, and consistency
• Processing assigned work

What do you bring?

• Completion of a post-secondary degree/diploma in Business Administration or a related field
• Experience in managing customer payments and receivables including the reconciliation of payments
• Strong interpersonal skills with the ability to work well in a team environment
• Exceptional verbal and written communication skills and customer service skills
• High level of attention to detail and the ability to follow a task through to completion
• Advanced computer skills including the Microsoft Office suite- Excel, Word and PowerPoint
• Excellent time management and organization skills
• Demonstrated ability to work in a team environment
• Related experience in the HVAC industry would be considered an asset

Why Reliance?
As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit www.reliancehomecomfort.com.