Labour Relations Associate

Find Your Limitless with Reliance

By joining Reliance as a Labour Relations Associate, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless - join us!

Reporting to the Human Resources Business Partner, the Labour Relations Associate will be responsible for providing HR and Labour Relations support to our Reliance Canada teams across the organization in support talent development, employment relations, compensation and training. This individual will be a champion of our award-winning culture and will work on HR projects which demonstrate our Guiding Principles of Work Safe Be Healthy, Drive to Win, Better is Better, Outstanding Customer Experience and Proud to be Reliance.

What will you do?

• Provide day-to-day support to Managers in Team Member development, performance management, progressive discipline, and all Team Member relations issues
• Assist with the delivery of HR programs and projects in areas such as talent management, engagement, culture, recruitment and selection, training and succession planning
• Maintain Team Member records within our HRIS and partner with HR services to ensure all Team Member changes are reflected in a timely manner
• Collaborate with the HR Team to identify, design and execute strategies that drive business results and promote our corporate culture
• Analyze people trends and on-going challenges and make recommendations for continuous improvement
• Actively work to understand key business challenges and objectives of the HR Team in order to drive a proactive approach to human resources and labour relations
• Ensures familiarity with the language and application of our various Collective Agreements

• Participates in ongoing HR projects, initiatives and other work as assigned

Skills, Experience and Education Required

• A postsecondary education in Human Resources or a related field with CHRP designation (or actively pursuing) and equivalent work experience
• Minimum 3-5 years Human Resources experience working within a fast-paced environment, manufacturing environment preferred
• Previous experience and knowledge in HR areas such as labour relations, employee relations, talent management, performance management, compensation and training
• A proven track record of building strong partnerships within own team and cross-functionally
• A proven track record of delivery and execution of projects
• Excellent critical thinking and problem solving skills
• Ability to multitask and can respond quickly to changing priorities
• Excellent verbal and written communications skills
• Ability to create quality documentation and communications
• Advanced proficiency in Microsoft Office (Teams, Outlook, Word, Excel and PowerPoint) and other relevant applications.
• Results-driven individual who takes initiative and accountability to improve HR support and programs
• Excellent leadership, time management, communication and interpersonal skills
• Thorough knowledge of employment and related legislation (e.g. Human Rights Code, Employment Standards Act, Employment Equity legislation, etc)
• HR experience in a unionized environment an asset
• Ability to travel to various locations in Ontario
• A valid drivers license in Ontario

Why Reliance?
As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit www.reliancehomecomfort.com.