Operations Manager

By joining Reliance as a Operations Manager, you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best.

What will you do?

• Collaborate with all local Manager(s) to plan, budget and deliver on P & L targets
• Ensure staffing plans are forecast, updated and delivered to maximize customer service and meet our service commitments
• Measure, monitor and drive achievement of all Operational metrics and provide appropriate reporting and analysis
• Lead and support the development of a Growth through Service mentality that drives customer satisfaction and future business growth
• Coach and manage a team of Technical professionals to maximize their performance, engagement and achievement of objectives
• Drive excellence through our 3rd party partners by finding, selecting, and negotiating agreements with partners who are committed to Reliance’s strategy and goals. Manage these relationships to ensure these vendors deliver on all our key metrics and standards
• Perform regular reviews of cost, quality, safety and productivity metrics, setting plans and executing these effectively to drive optimal performance of Operations team and 3rd party partners through goal setting, observation, coaching and reviews
• Partner and collaborate with other stakeholders (i.e. Quality, Project Management, Training, HR, Regulatory) to continually improve team performance
• Drive ‘destination of choice’ for team members, customers and 3rd party partners by setting a standard of service excellence and engaging team members/3rd party partners to support this standard

What do we offer?

• Competitive starting wages
• Consistent full-time hours and opportunity for overtime
• Company vehicle, tools, uniform and equipment all provided
• Ability to earn additional incentives
• Education and training cost subsidy
• On-the-job training and defined Career Paths to advance your career
• A comprehensive benefits and group savings plan
• Generous discount on Reliance products
• Fast growing company with an award-winning culture

What do you bring?

• Achieved 3-5 years of successful operational leadership experience against formalized corporate objectives
• HVAC knowledge preferred
• Demonstrated ability to extract the full potential of technical professionals through development and leadership
• Ability to retain and attract top talent
• Experience in coaching and leading a team
• Strong competitive awareness with the ability to coach accordingly
• Introduce new initiatives to maintain further growth
• Create alignment between corporate goals and individual objectives
• Heightened sense of self-awareness and emotional intelligence
• Demonstrate a strong verbal and written communication skillset

Why Reliance?
Reliance is the industry leader in providing home comfort solutions and we do just that in over 2 million customer homes across North America. Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Reliance is a $1 Billion business with 2,600 Team Members and we’re growing! We’re proud to be recognized as one of Canada’s 10 Most Admired Corporate Cultures. It's our Team Members and their relentless focus on the business, each other, and our customers that makes us great.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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