Production Performance Coordinator

• English
• Français (CA)

At RONA, over 22,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service some 425 corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match

Our expectations

Reporting to the Planning & Optimization Supervisor, the Production Performance Coordinator is responsible for implementing and coordinating the quality audit program for various processes within the distribution centers of the region. This role involves close collaboration with the distribution operations teams, inventory planning, and production teams, as well as the training team, to identify, monitor, and implement corrective measures for quality issues in production activities. By joining our team, the Production Performance Coordinator will have the opportunity to contribute to the continuous improvement of our operational processes and ensure customer satisfaction through quality service. The scope includes distribution centers and the expanding network of direct delivery centers in the region. This role will support the operations of distribution centers as a center of excellence for operational quality control.

Your role

1. Coordination of the Quality Audit Program:

• Develop and implement the audit program for prepared orders and various production functions (receiving, putaway, replenishment of rentals, and order preparation).
• Conduct regular audits and document the results.
• Monitor audit data to identify trends and areas for improvement.

• Work closely with distribution operations to ensure compliance with quality standards.
• Participate in operational meetings to share audit results and propose corrective actions.

• Collaborate with the planning team to ensure optimal inventory management while considering quality issues.
• Propose process improvements based on audit feedback.

• Collaborate with the distribution training team to develop and deliver training sessions on quality standards to operational teams (unionized and non-unionized employees).
• Raise staff awareness of quality issues and best practices to adopt.

• Establish action plans to address non-conformities identified during audits.
• Monitor the effectiveness of implemented corrective measures and adjust procedures as necessary.

• Prepare regular reports on the status of quality for prepared orders.
• Ensure accurate documentation of processes, audits, and corrective actions.

The qualifications we are looking for

• Degree in Quality Management, Logistics, or a related field.
• Previous experience in a similar role, preferably in a distribution environment.
• Knowledge of basic quality principles and standards as well as auditing methodologies.
• Excellent communication and collaboration skills.
• Ability to analyze data and propose solutions.
• Proficiency in computer tools and management software.
• Lean Yellow Belt and Six Sigma approach (strong asset).
• Rigor and organizational skills.
• Proactivity and ability to work as part of a team.
• Analytical mindset and problem-solving skills.
• Our Hybrid Workplace Policy establishes that associates need to have a reliable transportation to and from our corporate head office located in Boucherville (Quebec), to come to the office on a regular basis.
• We require all our head office associates to be proficient in French, spoken and written.

By joining the RONA family, you’ll enjoy many benefits, such as:

• An inclusive and safe working environment
• Promotion of work-life balance
• Exclusive employee discounts
• Benefits: insurance (certain conditions apply), annual salary review, etc.
• Opportunities for advancement within the company
• An employer that’s involved in the community
• Teamwork and ongoing training
• A comprehensive training program for all new hires
• A student incentive program
• And much more!

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.