Supervisor, operations (Night shift)

• English
• Français (CA)

By joining the RONA family, you’ll enjoy many benefits, such as:

• An inclusive and safe working environment
• Promotion of work-life balance
• Exclusive employee discounts
• Benefits: insurance (certain conditions apply), annual salary review, etc.
• Opportunities for advancement within the company
• An employer that’s involved in the community
• Teamwork and ongoing training
• A comprehensive training program for all new hires
• A student incentive program
• And much more!

At RONA, over 22,000 employees let their passion blossom every day. Our teams from the RONA+, RONA, and Dick’s Lumber banners across Canada are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So if you’re looking to do what you love, we could be a perfect match.

* Night Shift: Sunday to Thursday, 9:45 PM to 6:30 AM

Position Overview:

Under the direction of the Operations Manager, the Operations Coach is accountable for supervising and leading a high-performing team responsible for handling products safely, efficiently, and effectively as it moves through the facility. The Operations Coach executes daily and weekly operational plans to meet and exceed customer service requirements and is responsible for the motivation, training, and leadership of their team.

Duties & Responsibilities:

• Monitor team member performance ensuring they are executing assigned tasks safely, accurately, and as scheduled
• Assigns work to team members taking into account available hours, skill sets, and other resources to ensure operational targets are met
• Mentor and build relationships with team members
• Coach, counsel, and train team members to ensure competence, as well as prepare them for future opportunities
• Set team members up for success; achieve or exceed key performance indicators, as well as safety, performance, and budget targets; record daily performance metrics
• Promote safety in the work environment and ensure all safety rules are followed
• Direct resolution to equipment issues (for example, replace failed equipment or contact Maintenance)
• Identify and assist in implementing process improvements
• Evaluate staffing needs to meet daily, weekly, and monthly volume swings
• Use Engineered Labour Standards and other systems to achieve all KPIs
• Perform other duties as required

Qualification Standards:

• 1-3 years of prior supervisory or team leader experience in a manufacturing or distribution environment
• Post-secondary education (an asset)
• Demonstrated team-building skills
• Ability to build rapport and trust with others
• Experience and willingness to mentor and coach others
• Analytical and troubleshooting skills to resolve complex problems; creative problem-solving
• Demonstrable knowledge of MS Office Software suite (Word, Excel, Access, Outlook)
• Ability to communicate and listen effectively
• Ability to manage change well and remain positive to changes
• Ability to speak to large teams, communicate information, and listen effectively
• Positive attitude and cheerleader for the team
• Experience creating and maintaining a Safety First culture
• Knowledge of Warehouse Management Systems, voice pick technology, and Engineered Labour Standards (an asset)
• Understanding of fulfillment/distribution centre/warehouse processes and flow
• Ability to work variable shift start times and work additional hours as needed and according to movement between shifts

RONA is an inclusive employer. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

Dimensions (reporting structure/ # of direct reports/ International linkage/ Location)

• Position reports directly to: Operations Manager
• Positions that may directly report to the position described: Team member
• Direct Reports: 10-30 (depends on the department)

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.