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SamaN

Customer Service Agent

660, rue du Filtre, Victoriaville,QC
  • To be discussed

  • Full time

  • Permanent job

  • Day

  • 1 position to fill as soon as possible

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Benefits

.

About Us: At SamaN, we take pride in manufacturing finishing products for interior woodwork that enhance the homes and projects of our customers. Our team is passionate, dedicated, and we firmly believe that collaboration is the key to success. How about you?

What We Are Looking For: We are looking for a dynamic, committed, and resourceful individual to fill a customer service position. If you are someone who loves challenges, who can juggle customer calls while making a perfect cup of coffee, we want to meet you!

Your Responsibilities:

  • Support our valued customers from Ontario and Western Canada with patience, good humor, and efficiency.
  • Take orders and ensure that every detail is well taken care of.
  • Provide administrative support for internal teams, field representatives, and customers.
  • Work closely with our internal teams and sales representatives on the road.
  • Develop necessary methods and policies for the smooth functioning of the company and to improve internal customer service.

What We Are Looking For in You:

  • Bilingual French/English, you are comfortable in both languages. The majority of discussions will be in English.
  • Experience in customer service; you are the master of client relations!
  • Excellent communication skills.
  • Ability to manage multiple tasks at the same time.
  • Positive attitude and team spirit.

What We Offer:

  • A friendly work environment where your opinion counts.
  • Opportunities for development and growth.
  • A close-knit and enthusiastic team.

Work environment

Work environmentsSamaN0
Work environmentsSamaN1
Work environmentsSamaN2
Work environmentsSamaN3

Requested skills

The Profile:

The candidate has sound judgment, a sharp mind, and essential skills to constantly improve all aspects of managing her department. She also has a strong ability to quickly grasp issues, establish clear timelines, react urgently to meet objectives within prescribed deadlines, and closely monitor the progress of changes.

Organized, efficient, an excellent communicator, enthusiastic, integral, a motivator, and able to create a stimulating work environment, she has a great aptitude for making the right decisions. A natural leader, autonomous, and very dynamic, she demonstrates creativity. Proficiency in both spoken and written French and English, as well as mastery of MS Office and the internet, is essential.

Equal Opportunity Employer

This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.

Requirements

Level of education

High school

Diploma

DES

Completed

Work experience (years)

0-2 years

Written languages

Fr : Advanced

En : Advanced

Spoken languages

Fr : Advanced

En : Advanced

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