Cloud Services Manager to provide ongoing sales and financial operations support for Azure and M365 related technologies

Our valued client is seeking a Cloud Services Manager to provide ongoing sales and financial operations support for Azure and M365 related technologies!

Permanent full-time role in Toronto, ON. The successful candidate must be available to work in a hybrid on-site schedule in Toronto, ON (2 days/week in office).

As the successful candidate you will lead a financial operations team of cloud analysts and sales operations analysts providing support for a cloud services provider supporting clients who are leveraging Azure-related technologies.

Responsibilities:

• Provide leadership in the development and implementation of new service offerings and training the team
• Serve as a champion for revenue and profitability growth.
• Be the SME: Keeping up to date with Microsoft offers and solutions
• Manage the team and ensuring effective delivery of operations, high quality and an excellent level of customer service
• Act as the primary escalation point for the cloud operation and support teams
• Contribute to Practice planning of KPIs, review profitability metrics, team efficiency and operations improvements
• Managing the cloud operations analyst team and ensuring that team members are effectively utilized
• Lead pre-sales initiatives, including client presentations and the development of pricing models, and creating cloud proposals
• Supervise the timely and accurate management of CRM including client follow-ups and sales pipeline

Must Have Skills:

• Demonstrated experience managing an IT services, sales, operations, or support team
• Demonstrated experience with cost management (KPIs, profitability metrics, pricing models), operational efficiency, or development of operational procedures
• Experience driving results using CRM or a pipeline/sales management tool
• Demonstrating a passion for Cloud technology/services, emerging or innovative technologies

Nice to Have Skills:

• Experience working for a Microsoft Partner, and exposure to products such as Microsoft Azure, Microsoft 365, Dynamics 365, or other cloud software vendors in one or more of the following areas: Cloud licensing, sales operations, or pre-sales
• Experience in the technology consulting field, cloud solutions provider (Microsoft CSP), or similar
• Experience in the creation and implementing operational procedures and continuous improvement activities is an asset