Int Change Manager to develop and execute a OCM strategy to support ISDM and CRM implementation

Our client is looking for an Int Change Manager to develop and execute a OCM strategy to support IDSM and CRM implementation.

Must have:

• 5+ years of experience in OCM and training roles, preferably within higher education or service-oriented organizations.
• Hands-on experience supporting at least one transformational project involving CRM / ERP initiative or other significant enterprise initiatives.
• Experience designing and delivering training programs, including both in-person and digital learning formats.

Nice to have:

• Prosci Change Management Certification
• Certifications in CRM systems (e.g., Salesforce Administrator) or training design (e.g., CPTM)

Responsibilities:

• Develop and execute a comprehensive OCM strategy to support ISDM and CRM Transition implementation. The primary focus is ISDM.
• Manage conversations with departments (Students Division and external collaborators) to address concerns, foster collaboration, and manage resistance.
• Collaborate with the ISDM project team to support change management focusing on shifting mindsets around the model where we are transitioning student support from a decentralized to a more centralized approach.
• Conduct additional stakeholder analyses with key groups impacted by these changes and collaborate with the division's internal communications team to develop tailored communication and engagement plans.
• Build relationships with divisional leaders (ITS and Students Division), ensuring alignment between transformational initiatives and strategic goals.
• Create and manage the feedback loop across the division and partners.
• Support role transitions for employees and departments.

• Design training strategies tailored to diverse stakeholders, including Student Services Team members, Registrarial staff, academic advisors, and other department staff across the division.
• Support the implementation of training strategies tailored to diverse stakeholders, including SST members, academic advisors, and other department staff.
• Collaborate on the development of ongoing training plans for new employees and departments as part of the ISDM and CRM adoption process.
• Incorporate feedback from stakeholders to refine training programs and materials.
• Accountable for transitioning the training to operational departments.
• Not in scope: delivery of training.

• Work collaboratively with the ISDM Project Manager and Business Lead to ensure project continuity related to OCM strategy.
• Align the OCM strategy with ISDM Service Level Agreements (SLAs), processes and principles.
• Liaise with Academic Advising to integrate the new advising structure into the ISDM framework and support CRM adoption.
• Liaise with departments to support their physical transition to the new location in the G-Wing.
• Facilitate the OCM aspects of the roll-out of the hoteling strategy for the division.
• Collaborate with the Division and external departments to support their service and program transition to the G-Wing location.
• Provide strategic support to implementing new policies and procedures.