Int. Business Analyst to perform process mapping and UAT planning for a ServiceNow implementation - 19031

Int. Business Analyst to perform process mapping and UAT planning for a ServiceNow implementation - 19031

Location: REMOTE

Duration: 6-12 months (possibility of extension)

Must Have Skills:

• ServiceNow project experience
• BA skills including requirement gathering, UAT planning, Process mapping
• Ability to communicate effectively across different levels / audiences

Nice-to-Have Skills:

• Business Analysis certification/courses
• Project experience in business telecommunications

Responsibilities:

• Work with Product Owners, project team members and impacted stakeholders to understand the scope and vision of our ServiceNow and New Service Introduction Roadmap projects.
• Work with stakeholders to understand any current processes and help them adapt their processes to fit the future state. Develop Level 3 process maps for the future mode of operation.
• Provide input on Project Visions, Charters and Epics.
• Create quality requirements within the boundaries of the Epics and the project scope.
• Lead and facilitate meetings and working sessions with cross-functional stakeholders in order to achieve desired outcomes.
• Help stakeholders navigate the change journey by identifying and clearly communicating and the change impacts. Help to demonstrate the future state during process workshops.
• Plan and facilitate testing and clearly communicate test results to stakeholders. Track defects and ensure plans to address defects are addressed and acceptable for stakeholders and the project team.
• Get sign offs from stakeholders for activities such as Process mapping & UAT.
• Provide post launch stability support.
• Provide regular status updates to leaders and project managers highlighting any risks and mitigation plans.

Project Details: Multi-year transformational program that takes the next massive leap forward in our telco client’s goal to use ServiceNow as the single system for service management - unifying the customer and agent experience regardless of product. As a Senior Business Analyst, you will lead the implementation of ServiceNow - streamlining processes, optimizing workflows, and maximizing the potential of our service management platforms and tools.