Int. ServiceNow Business Analyst to support requirement gathering for ServiceNow application development/SDLC projects - RQ00099

Int. ServiceNow Business Analyst to support requirement gathering for ServiceNow application development/SDLC projects - RQ00099

Duration: 5 months to start (high possibility of extension)

Location: Toronto - Hybrid 2x per week on-site

Hours: 7.25 per day

Candidates for this role should have at least 5 years of experience in Business Analysis using ServiceNow. They should also have a broad knowledge of multiple technology domains, including network, infrastructure, and application architecture, as well as a good understanding of ITIL processes, and the part Configuration Management plays in service delivery.

The successful candidate will be able to demonstrate a good understanding of a broad range of technologies and how they work together to deliver services to fulfil a business requirement. They will be able to explain the core principles of Business Analysis, and how it relates to SDLC within the ITIL framework.

Required Skills:

• 5 years' experience in Business Analysis usingServiceNow
• ServiceNow CMDB data model (CSDM)
• ServiceNow ITSM, ITOM discovery & Service Mapping
• ServiceNow Agile 2.0
• ServiceNow ServicePortal
• Ability to discuss requirements and troubleshoot with Business Analysts, Scrum Masters and Engineers.

Nice to Have Skills:

• Business application architecture
• Familiarity with Infrastructure (Windows Server, Linux), Virtualisation (VMware, Hyper-V) and Network architecture (switches, routers, firewalls, OSI network model)