Int. ServiceNow Mapping Specialist to map the core principles of Configuration Management and how it relates to Incident Management within the ITIL framewo

Int. ServiceNow Mapping Specialist to map the core principles of Configuration Management and how it relates to Incident Management within the ITIL framework - RQ00096

Duration: 5 months to start (high possibility of extension)

Location: Toronto - Hybrid 2x per week on-site

Hours: 7.25/day

Candidates for this role should have at least 5 years of experience in Configuration Management and using ServiceNow. They should also have a broad knowledge of multiple technology domains, including network, infrastructure, and application architecture, as well as a good understanding of ITIL processes, and the part Configuration Management plays in service delivery.

The successful candidate will be able to demonstrate a good understanding of a broad range of technologies and how they work together to deliver services to fulfil a business requirement. They will be able to explain the core principles of Configuration Management, and how it relates to Incident and Change Management within the ITIL framework.

Must have skills:

• 5 years' experience in Configuration Management and using ServiceNow
• 5 years' experience ServiceNow CMDB data model (CSDM)
• 5 years' experience ServiceNow ITOM discovery & Service Mapping
• 5 years' experience ServiceNow discovery pattern development
• 5 years' experience Scripting / programming in Java Script
• 5 years' experience with business application architecture

Nice to Have Skills:

• Java Regular Expression
• Familiarity with Infrastructure (Windows Server, Linux), Virtualisation (VMware, Hyper-V) and Network architecture (switches, routers, firewalls, OSI network model)
• Ability to discuss credentials issues and troubleshoot with engineers.
• High availability application & infrastructure architecture
• Container computing (Docker, Kubernetes)
• Cloud architecture (Azure)