Intermediate Banking UX Researcher - delivering UX research for personal banking project 86720-1

Job Description: Position Title: UX Researcher

Target Start Date: asap

Duration: 6 months

Remote/Hybrid: Hybrid, once a week to office and every last Friday

Office Location: 81st bay street 18th floor

Work Schedule (hours per week, start time): 37.5 Hours/week, 9-5 Monday to Friday

Project: NDA Project in Personal Digital banking

Best vs average candidate: Experience in financial institution delivering UX research for personal banking project with hands on experience on tools such as Maze, UserTesting, UserZoom or Figma/Figjam

Job Description:

The main function of a UX Researcher is to conduct various types of research and assist the user experience team to ensure the products and services provide value to users.

User Research and Testing: You will lead generative and evaluative user research using a variety of methods in collaboration with other user researchers (interviews, surveys, usability testing, card sorting, analytics analysis).

Data Analysis, Interpretation and Presentation: You will analyze qualitative and quantitative data to generate insights and recommendations. You will lead the planning, execution, analysis and presentation of studies to various stakeholders.

Stakeholder Management: You will manage complex project requirements and challenging stakeholders, going beyond delivering studies that are requested to proactively identifying high value research opportunities that add value to our stakeholders.

UX Research Tools: You can demonstrate experience in or knowledge of Excel and surveying methods. Any knowledge of using a UX research platform such as Maze, UserTesting, UserZoom or Figma/Figjam would be considered an asset.

• Experience in software design and development

• Experience in professional UX development

• Experience with data-driven UX development

• Strong communication and problem solving skills

Must Have Requirement:

• User Research and Testing - 2 years

• Data Analysis, Interpretation and Presentation - 2 years

• Stakeholder Management - 2 years

Nice to Have:

• Previous banking experience (personal banking)

• UX tools - as Maze, UserTesting, UserZoom or Figma/Figjam

Education/Experience:

• Bachelor's degree in a technical field such as computer science, computer engineering or related field required

• 0-2 years experience required