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Intermediate Bilingual Customer Service Representatives to respond to customer requests and complete service orders - 8099

Montreal, QC
  • Number of positions available : 1

  • To be discussed
  • Contract job

  • Starting date : 1 position to fill as soon as possible

Our valued Telecommunications client is actively seeking Intermediate Bilingual Customer Service Representatives to respond to customer requests and complete service orders.


Initial 12 month contract, working remote with 2 days/month onsite in Montreal


Responsibilities

  • Responsible for responding to customer requests in a prompt, accurate, and professional manner
  • Develop and maintain good client relationships while ensuring confidentiality
  • Work with both internal and external teams to ensure the customer’s needs are met
  • Process customer requests through utilization of the CRM tool
  • Manage and update the inventory system
  • Complete service orders
  • Process invoices and complete billing


Must have skills

  • 3+ years of customer service experience
  • Excellent communication in English & French


Nice-to-have skills

  • Experience in accounting (invoices / billing)
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Requirements

Level of education

undetermined

Work experience (years)

undetermined

Written languages

undetermined

Spoken languages

undetermined