Intermediate Microsoft 365 Administrator with experience with Microsoft Teams telephony

Our client is looking for an Intermediate Microsoft 365 Administrator with experience with Microsoft Teams telephony

Location: 100% remote - (West coast hours - PST or MST)

Duration: 1 year

Responsibilities:

• Manage and maintain the Microsoft 365 ecosystem, including Teams, Exchange Online, SharePoint, and OneDrive.
• Configure and manage Teams Phone System, including call routing, auto-attendants, and call queues.
• Implement and manage Direct Routing or Microsoft Calling Plans for telephony integration
• Configure emergency calling (e911) and ensure compliance with regulatory requirements.
• Provide technical support and troubleshooting for Teams telephony, call quality, and device issues.
• Manage Teams endpoints, including desk phones, conference devices, and mobile apps.
• Manage user accounts, phone numbers, and licensing for telephony services.
• Monitor system performance using tools like Call Quality Dashboard and address any voice/video issues.

Must Haves:

• Microsoft 365 administration (Exchange, SharePoint, Azure AD)
• 1-2 years focused on MS Teams telephony administration
• Expertise in Teams Phone System configuration, including Direct Routing and Calling Plans.
• Experience with SIP, VoIP protocols, and session border controllers (SBCs).
• Knowledge of telephony-related networking principles, such as QoS, VLANs, and firewalls.
• PowerShell for automation and troubleshooting.

Nice to Have:

• Microsoft Certified: Teams Voice Engineer Expert and Microsoft Certified: Modern Workplace Administrator Associate.