Intermediate ServiceNow Developer specialized in CSM for the design and implementation of a contact centre solution in the public sector (466)

Our client is seeking an Intermediate ServiceNow Developer specialized in CSM for the design and implementation of a contact centre solution in the public sector (466)

This is a primarily remote role that can be worked anywhere in Canada but must be worked 8:15-4:30 MST Monday- Friday (36.25 hours a week). There may be a meeting or work session in Edmonton once per month which will not be covered by the client.

Requirements:

• 5+ years working as a ServiceNow developer
• 5+ years of experience working in the ServiceNow CSM module (Customer Service Management).
• Experience designing, building, testing, deploying, and supporting applications in a controlled production environment.

Additional Requirements:

• 5+ years in developing and maintaining web services, JSON REST API and Message queuing services using .NET C# services
• Experience working with various software development methodologies (i.e. agile, waterfall, scrum, Kanban, etc.)
• 5+ years working within a Contact Centre Platform
• 5+ years of experience working within a Public Sector organization

Responsibilities:

Design, develop, test and implement the contact centre solution features in ServiceNow. Troubleshoot and resolve issue in contact centre solution in ServiceNow and the integrations. An ServiceNow Developer applies a broad knowledge of various technical areas to foresee and rectify problems.:

• Liaises with business units and program areas to ensure solutions meet current and strategic ministry needs and requirements.

• Provide ServiceNow functional and technical expertise.

• Configure and customize ServiceNow modules to meet requirements ensuring the integrity and sustainability of system configuration.

• Execute internal testing (unit testing) and support UAT activities.

• Provide overall Technical Solution Quality Assurance (QA)

• Support warranty activities as required.

• Support transition to operations (hand off) to support teams.

• Provides and maintains technical documentation of design and changes.

• Certified ServiceNow Application Developer (CAD) and/or Certified System Administrator (CSA).

• Participates in agile delivery meetings.

• Able to quickly understand application functionalities and process.

• Handle and fix production defects efficiently.

• Provide tracking and reporting of time and status on all work as required.

• Identify and coordinate release schedules

• Ensure planned releases remain on schedule and on track