Intermediate Technical Support Specialist (5+ years), to respond to service requests and provide troubleshooting for special projects and daily operations.
S.i. Systems
Ottawa, ON-
Number of positions available : 1
- Salary To be discussed
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Contract job
- Published on November 6th, 2024
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Starting date : 1 position to fill as soon as possible
Description
Our valued public sector client is looking for an Intermediate Technical Support Specialist (5+ years), to respond to service requests and provide troubleshooting for special projects and daily operations.
Flexible Hybrid - 2x/week in the National Capital Region.
Tasks include:
- Troubleshoot, identify, and effect corrective action across an array of telecommunications services such as wireless data, smartphones, VoIP and voice services
- Support telecom deployment for high-priority & high-visibility events using proprietary inventory and management system (training on specific tools will be provided)
- Respond to a high volume of tickets to address surges in onboarding, as well as surges in even-related telephony needs
- Support set up of remote offices and installations with the support of vendors, as well as ongoing troubleshooting
- Add, move, and physically repair telephone lines in a structured cabling environment
Must haves:
- Bilingual
- Security clearance with the Government of Canada
- 5+ years experience in a technical support role
- Experience troubleshooting mobile/cellular devices
Nice to haves:
- M365 troubleshooting experience
- Experience with: Bell Total Connect, Wireless Devices (LTE Modems, Samsung Devices), Mobile Device Platforms
Requirements
undetermined
undetermined
undetermined
undetermined
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