Intermediate Training and Engagement Consultant - Microsoft Viva Engage - 86519-1

Position Title: Training and Engagement Consultant

Start Date: Early to mid April 2025.

Duration: 6 Months

Hybrid(1-2 days a week

Office Location: 81 Bay

Communications & Public Affairs oversees external and internal corporate communications, media/public relations, employee communication technology, and related areas.

Reason the role is open? Net-new role designed to supplement team during period of heavy workload as we ramp up to the launch of a new enterprise-wide platform for the entire bank this summer - Microsoft Viva Engage.

This role will be pivotal in supporting and executing a series of roadshows, sessions, Ask Me Anything (AMA) events, and workshops aimed at training and informing teams across The Bank about a new enterprise-wide initiative: the migration from Workplace from Meta to Microsoft Viva Engage, our new enterprise social network Target

Event Coordination:

• Support the Sr. Manager to plan, organize, and execute roadshows, workshops, and AMA sessions to promote Microsoft Viva Engage, prioritizing interactivity to enhance participant engagement.
• Collaborate with internal stakeholders across a wide cross-section of lines-of-business at The Bank to identify training needs and tailor content accordingly.
• Gather feedback from participants to assess the effectiveness of training sessions and make recommendations for improvements.
• Monitor engagement metrics and report on the success of sessions.

Training and Support:

• Develop resources to facilitate understanding and usage of Microsoft Viva Engage.
• Provide hands-on support and guidance to employees during training sessions and workshops, and other types of planned and ad-hoc sessions.

Communication:

• Support efforts during a busy six-month period to engage early-access participants in a growing pilot environment.
• Support team to respond to questions and concerns regarding the new platform.

Subject Matter Expertise:

• Serve as an additional Subject Matter Expert (SME) for Microsoft Viva Engage at The Bank, providing insights and guidance to teams and individuals.
• Take ad-hoc meetings and consultations to address specific needs and challenges related to the platform.

Must Have Requirement:

• Proven experience in training, event coordination, or change management, preferably within a corporate environment.
• Strong understanding of principles and purpose of internal / employee communications, employee experience, or similar areas.
• Proficiency with Microsoft Viva Engage and familiar with enterprise social media networks and employee communication technology
• Proficiency in Microsoft 365, particularly Microsoft PowerPoint.
• Familiarity with adult learning principles and instructional design.

Nice to Have:

• Experience in the banking or financial services industry is a bonus.

Soft Skills:

• Exceptional verbal and written communication skills.
• Excellent and confident presenter, able to articulate ideas clearly and engage a room (virtually, in-person, or hybrid).
• Ability to connect with diverse audiences and foster an inclusive environment.
• Comfortable speaking to and coaching users of all skill levels
• Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
• Ability to work independently and collaboratively in a fast-paced environment.