Jr. Bilingual Claims Specialist to support Wealth Management LOB for our large banking client - 62513

Location: Downtown Toronto (Hybrid - in office Wednesdays. As of June will be Mon/Thurs)

Duration: 4.5 months

Job Description:

The selected candidate(s) will provide accurate and professional service by telephone, or e-mail. They will assist in processing death claim benefits to applicable beneficiaries. They will support administrative requirements to ensure the smooth operation of the unit.

Job Responsibilities:

• Adjudicate assigned death benefit claims (20+ per day), including investigating claim details to determine validity, and communicating decisions verbally and in writing as required, and signing to release payments

• Process death benefit claims to appropriate beneficiaries via Capsil

• Manage claim requirement follow ups (via email, phone, or letter writing)

• Addresses any claimant or policyholder issue as part of the conversation, escalating as required for any complaint situation

Must Have Skills:

• 1+ yr relevant claims processing experience
• Bilingual (French/English)
• Post secondary degree required

Nice to Have Skills:

• Previous insurance/banking experience
• Experience with Capsil

Interview Process:

First Round - 30 min Teams meeting with HM and HM’s one-up

Format will consist of behavioral and getting to know you type questions and assessing French language competence